Company:Loews Hotels Property:Hard Rock Hotel at Universal Orlando Location:Florida-Orlando Management Position: No

Entry-level Position: No Industry Categories:Hotel/Resort Position Categories:Housekeeper Job Availability:

Position: Turndown Attendant

Position Summary:

Provides guestroom turndown service according to Star Service standards. Provides the highest quality of service for hotel guests. Anticipates guest needs, demonstrates sensitivity and responsiveness to ensure complete satisfaction and repeat business.
? Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
? Follows policies and procedures in preparing for and performing turndown service
? Follows procedures when entering guest rooms, always keeping in mind guest’s need for privacy
? Cleans and sanitizes all assigned rooms and bathrooms
? Keeps turndown carts and linen closets clean and orderly
? Follows the designated sequence of room assignments
? Notifies Supervisor of discrepancies such as vacant rooms, etc.
? Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
? Interacts with guests in a friendly and professional manner
? Turns in lost and found items as per department standard
? Reports items of value left unsecured in hallways and guestrooms
? Maintains assigned closets and employee areas in accordance with established policies and procedures
? Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
? Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
? Performs a visual inspection before leaving any areas
? Observes guidelines for using and maintaining all pertinent equipment
? Reads departmental log book and bulletin board on a daily basis
? Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
? Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
? Performs all duties in a timely and professional manner
? Other duties as assigned


General
? Promotes and applies teamwork skills at all times
? Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
? Is polite, friendly, and helpful to guests, management and fellow employees
? Executes emergency procedures in accordance with hotel standards
? Complies with required safety regulations and procedures
? Attends appropriate hotel meetings and training sessions
? Maintains cleanliness and excellent condition of equipment and work area
? Complies with hotel standards, policies and rules
? Recycles whenever possible
? Remains current with hotel information and changes
? Complies with hotel uniform and grooming standards

Required Skills and Experience:

« Service orientation
« Able to work as part of a dynamic quality-driven team
« Basic English language skills
« Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
« Able to work a flexible schedule, including weekends and holidays

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Pay Range: Bonus: No Other Benefits: Local Hire Only: No Work Permit: Applicants who do not already have legal permission to work in the United States will not be considered. Accommodation: No

About Loews Hotels:

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

• Pay that meets or exceeds area standards
• Retirement (401-K) and incentive plans
• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Holiday and vacation pay
• Team member assistance plans
• Career development programs
• Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V