Luxury Resorts is a dynamic collection of hotels and resorts dedicated to an entirely new definition of luxury. Innovative in approach, we embrace the energy and spirit of each of our coveted destinations and their unique surroundings. We artfully combine a distinct style and modern conveniences with personalized yet unobtrusive service, to create inviting backdrops of absolute comfort. From bustling urban centers such as New York and Los Angeles to timeless resort locales like Boca Raton, Telluride and Montego Bay, we offer exceptional experiences and extraordinary memories.

1. Answers each call within three rings with a smile in
the voice. Speak clearly, slowly and

politely. Always use the guest name when speaking to the
guest.

2. Utilize the Call Center Manual in order to facilitate
gust needs efficiently.

3. At the beginning of each shift check for any new
services and information on the

bulletin board. Check with a Supervisor for any
additional changes or information.

4. Be responsible for checking in on time and checking
his/her own schedule.

5. Responsible for wake up calls. Daytime agents make
personalized wake up calls.

Evening agents take wake up call requests and ensure
their accuracy.

6. Write telephone restrictions and special services for
Guests in accurate and legible

handwriting.

7. To be able, during the course of an eight hour shift,
answer all incoming calls, take

messages, use voice mail, and page personnel when
required.

8. Keep Call Center Manuals up to date, be able to read
SPEC sheets and daily function

sheets. Must be aware of all guest activities and Resort
facilities.

9. Completes daily requests as assigned.

10. Attends monthly Call Center staff meetings.

11. Completes additional assignments as requested by
Supervisory and Management staff.

12. In the event of absence, Staff Member must call in
at least four hours prior to start of shift.

13. Must adhere to dress code and Resort procedures.

EOE/M/f/V/D

* Previous Training Experience

* Related Hospitality Experience

* Flexible Scheduling (weekend and holidays included)

* Computer Literate, Speaks English clearly and fluently

* To be able to operate a busy PBX board

* Good voice tone, light typing, legible handwriting.