Property Name
Love's
Job Title
CRM Project Manager
Location
Oklahoma-Central/Oklahoma City
Company Name
City
Oklahoma City
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Fuel Your Career!
At Love's, our people have been the key to our success since our founding more than 45 years ago. During that time, we have grown from a single filling station to one of the nation's largest privately held companies. As an industry leader, we strive to hire and retain the best talent available for every part of our business.
Love's offers a work environment that gives both corporate and field employees the opportunity for training, recognition and advancement. We believe in giving our customers the best possible experience, treating our employees with respect, and giving back to the communities in which we operate. Our emphasis on teamwork and collaboration makes Love's a great place to work.
Job Description
BASIC PURPOSE:
Lead the Love's Corporate focused information technology business transformation process by fully leveraging established SDLC and project management methodology for CRM. Work directly with assigned business unit and clients, evaluate their needs, analyze the options and provide effective and resourceful business IT solutions.
MAJOR RESPONSIBILITIES:
* Partner with business analysis, app/dev, DBA, server team in the support, maintenance and functional development of Love's CRM(SAP) and Loyalty applications(vendor delivered or internally developed) as they relate to the supported business unit with likely reach and integration with other business units
* Mentor and make recommendations of improvement to less experienced team members. Responsible for negotiating scope and representing the Love's IT brand out to the business units for the CRM program
* Lead the identification of project or program purpose, scope, deliverables, benefits, priority, stakeholders and success criteria
* During evaluation of scope, ensure project strategy is in place to align with overall program goals
* Collaborate with other PMs, business analysts, subject matter experts and project sponsors to determine optimal solution options as it relates to project scope
* Lead stakeholders and other project team members to prioritize collected requirements
* Research, review, and analyze the effectiveness and efficiency of current solution and implementation approach
* Develop strategic communication plan and present status, risks, costs and goals to stakeholders
* During solution identification provide business requirements implementation costs, timing and scope guidance
* Participate in managing Love's SDLC for solutions to ensure features and functions have been enabled and optimized, are stable and scalable
* Recommend process improvements both in business processes and in the SDLC
* Perform other tasks as needed to deliver successful solutions
* Complete all required Love's project management documentation
* Manage projects within 20% to target of agreed project budget and timeline
* Other duties assigned as needed
Lead the Love's Corporate focused information technology business transformation process by fully leveraging established SDLC and project management methodology for CRM. Work directly with assigned business unit and clients, evaluate their needs, analyze the options and provide effective and resourceful business IT solutions.
MAJOR RESPONSIBILITIES:
* Partner with business analysis, app/dev, DBA, server team in the support, maintenance and functional development of Love's CRM(SAP) and Loyalty applications(vendor delivered or internally developed) as they relate to the supported business unit with likely reach and integration with other business units
* Mentor and make recommendations of improvement to less experienced team members. Responsible for negotiating scope and representing the Love's IT brand out to the business units for the CRM program
* Lead the identification of project or program purpose, scope, deliverables, benefits, priority, stakeholders and success criteria
* During evaluation of scope, ensure project strategy is in place to align with overall program goals
* Collaborate with other PMs, business analysts, subject matter experts and project sponsors to determine optimal solution options as it relates to project scope
* Lead stakeholders and other project team members to prioritize collected requirements
* Research, review, and analyze the effectiveness and efficiency of current solution and implementation approach
* Develop strategic communication plan and present status, risks, costs and goals to stakeholders
* During solution identification provide business requirements implementation costs, timing and scope guidance
* Participate in managing Love's SDLC for solutions to ensure features and functions have been enabled and optimized, are stable and scalable
* Recommend process improvements both in business processes and in the SDLC
* Perform other tasks as needed to deliver successful solutions
* Complete all required Love's project management documentation
* Manage projects within 20% to target of agreed project budget and timeline
* Other duties assigned as needed