Great Wolf Resorts, Inc.® (NASDAQ: WOLF), Madison, Wis., is North America's largest family of indoor waterpark resorts, and, through its subsidiaries and affiliates, owns and operates its family resorts under the Great Wolf Lodge® brand. Great Wolf Resorts is a fully integrated resort company with Great Wolf Lodge locations in: Wisconsin Dells, Wis.; Sandusky, Ohio; Traverse City, Mich.; Kansas City, Kan.; Williamsburg, Va.; the Pocono Mountains, Pa.; Niagara Falls, Ontario; Mason, Ohio; Grapevine, Texas; Grand Mound, Wash.; and Concord, N.C. Through Great Wolf Resorts’ environmental sustainability program, Project Green Wolfâ„¢, the company is the first and only national hotel chain to have all US properties Green Seal™ Certified - Silver.

The company’s resorts are family-oriented destination facilities that generally feature 300 - 600 rooms and a large indoor entertainment area measuring 40,000 - 100,000 square feet. The all-suite properties offer a variety of room styles, arcade/game rooms, fitness rooms, themed restaurants, spas, supervised children's activities and other amenities.

Our 5,000 pack members focus each and every day on “Creating Family Traditions, One Family At A Time” meaning that we provide our guests with that first-in-class, customized guest service that sets Great Wolf Resorts apart from its competition.

DUTIES:
Willingness to accept the most effective role.
Processes Guest orders by recording order and computing bill.
Completes orders serving beverages poolside.
Collects revenues by announcing or presenting bill to customers; receiving payment;
calculating change returns to Guest.
Maintains serving area by keeping order; removing spills and food droppings; filing receipts.
Maintains customer satisfaction and confidence by timely serving drinks and food; meeting
service expectations; finding ways to please customers.
Keeps supplies ready by inventorying supplies in serving area and replenishing them.
Keeps equipment operating by following operating instructions; troubleshooting
breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe, secure, and healthy work environment by following and enforcing standards
and procedures. Complies with food-handling and sanitation regulations.
Updates job knowledge by participating in educational opportunities; reviewing procedure
manuals; learning new procedures and new equipment operation.
Enhances fast-food organization reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job accomplishments.

QUALIFICATIONS:
Promotes team spirit and works collaboratively to achieve team goals.
Thrives under pressure. Ability to effectively handle escalations and time critical issues.
Remains productive, provides solutions, and meets goals in stressful situations.
Excellent track record of adhering to scheduling and attendance requirements.
Dedicated to exceeding quality standards and providing products and services of the highest
caliber.
Inspires others with enthusiasm and positive energy.
Thorough understanding of sanitation-related issues. Takes all precautions and
preventative measures necessary to ensure a clean food and drink preparation environment.
Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers,
common fractions, and decimals.
Demonstrates flexibility by adjusting readily to changing priorities
PHYSICAL REQUIREMENTS:
Lift up to 15 lbs., site and/or stand for long periods, ability to work outside in direct sunlight.