The Hamilton Park Hotel & Conference Center has earned a reputation for upholding the highest standards of excellence in service and quality. Because our clients pleasure is our business, we put personalized service first in ensuring that every meeting, training, wedding or private party is an unqualified success. The 219 sophisticated and modern guest rooms and suites offer restful comfort and workspace productivity tools and convenience. This International Association of Conference Centers (IACC) certified property meets or exceeds the organization's high quality standards and has been a repeated Paragon Award Winner, identifying us as one of the top ten conference centers in the United States.
     
We focus as a team on providing an environment for our associates and guests that is warm, welcoming and fun! With this focus, we can let our creativity shine and go home each day with the satisfaction of knowing we made a difference in the lives of our guests and colleagues.

JOB OVERVIEW

Responsible for assisting guests with all audio visual needs in a timely and efficient manner.

ESSENTIAL JOB FUNCTIONS
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Works nights, weekends, holidays, split shifts, as well as very early mornings and late nights.
* Resolve guest complaints in a timely manner
* Actively pursues high scores in customer surveys
* Supports AV Department in developing cost savings strategy and making recommendations to immediate supervisor
* Promotes and creates a safe work environment
* Attend required training classes.
* Continually maintains professional and polished image under all circumstances
* Prepare documents for tracking, reporting, and inventory purposes
* Supports AV Department in loss, damage, or theft prevention strategy
* Set-up, operate, and dismantle audio-visual equipment

SECONDARY JOB FUNCTIONS

· Document maintenance needs on work orders and submit to Manager.