Property Name
Disney Parks and Resorts
Job Title
Fine Dining Restaurant Guest Service Manager
Location
Florida-Orlando
Company Name
City
Lake Buena Vista
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Accommodation
No
Industry
Restaurant
Position Categories
Food & Beverage
Overview
Where your work touches lives.
If you join The Walt Disney Company, the work you do will ignite happiness in the hearts of many. Whether you send your audience on an unforgettable cinematic journey or engage a young mind with interactive experiences. Make a sports fan feel like part of the game. Inspire a lifetime of memories with products that feed the imagination. Or even share a lasting memory at a theme park-you'll help deliver treasured moments to people around the world.
Empowered by development opportunities, outstanding benefits and a supportive network of this legendary company, we strive to give you everything you need to succeed in your career. Our people have consistently defined, and then redefined, what's possible in the world of entertainment. And with your help, we can continue to spark imaginations everywhere for years to come.
When your extraordinary talents, our renowned legacy and the promise of an even brighter future unite, just imagine the stories you'll be a part of...
Job Description
The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
A successful candidate will operate the day to day functions of a fine dining restaurant in a AAA Four Diamond Walt Disney World Resort while ensuring Cast and Guest satisfaction and exceeding financial targets. They will provide direction, coach, develop and lead Cast Members to provide excellent Guest and Cast Service as well as develop and nurture partnerships with other Lines of Business. Lastly, they will monitor and deliver a sophisticated Guest dining experience and ensure that all safety and sanitation levels are upheld in accordance with all State of Florida and Walt Disney World regulations.
Proven 2 years of leadership in a fine dining restaurant
Demonstrated knowledge of AAA Four and Five diamond standards
Demonstrated extensive wine and spirit knowledge
Knowledge of financial aspects of an operation (i.e. Operating Budget, Revenue, Labor, Food Cost, etc.)
Demonstrated passion for Guest service and Cast development
Demonstrated ability to deal effectively with conflict
Demonstrated strong written and verbal communication skills
Demonstrated strong organizational skills
Demonstrated strong networking skills
Demonstrated problem solving and decision making skills
Demonstrated focus on continuous improvement
Adaptable to new technology and change
Proven organizational and time management skills with attention to detail
Demonstrated commitment to Cast Members
Demonstrated ability to manage the operation and teach it to Cast Members
Demonstrated ability to lead and monitor Cast performance and operational improvements
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays
Proven 2 years of leadership in a AAA four or five diamond rated restaurant
Sommelier certified
Proven ability to work in a unionized environment
Demonstrated bilingual skills
High School degree or equivalent
Bachelor’s degree or work experience equivalentivalent
©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.
A successful candidate will operate the day to day functions of a fine dining restaurant in a AAA Four Diamond Walt Disney World Resort while ensuring Cast and Guest satisfaction and exceeding financial targets. They will provide direction, coach, develop and lead Cast Members to provide excellent Guest and Cast Service as well as develop and nurture partnerships with other Lines of Business. Lastly, they will monitor and deliver a sophisticated Guest dining experience and ensure that all safety and sanitation levels are upheld in accordance with all State of Florida and Walt Disney World regulations.
Proven 2 years of leadership in a fine dining restaurant
Demonstrated knowledge of AAA Four and Five diamond standards
Demonstrated extensive wine and spirit knowledge
Knowledge of financial aspects of an operation (i.e. Operating Budget, Revenue, Labor, Food Cost, etc.)
Demonstrated passion for Guest service and Cast development
Demonstrated ability to deal effectively with conflict
Demonstrated strong written and verbal communication skills
Demonstrated strong organizational skills
Demonstrated strong networking skills
Demonstrated problem solving and decision making skills
Demonstrated focus on continuous improvement
Adaptable to new technology and change
Proven organizational and time management skills with attention to detail
Demonstrated commitment to Cast Members
Demonstrated ability to manage the operation and teach it to Cast Members
Demonstrated ability to lead and monitor Cast performance and operational improvements
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays
Proven 2 years of leadership in a AAA four or five diamond rated restaurant
Sommelier certified
Proven ability to work in a unionized environment
Demonstrated bilingual skills
High School degree or equivalent
Bachelor’s degree or work experience equivalentivalent
©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
Job Requirements
Proven 2 years of leadership in a fine dining restaurant
Demonstrated knowledge of AAA Four and Five diamond standards
Demonstrated extensive wine and spirit knowledge
Knowledge of financial aspects of an operation (i.e. Operating Budget, Revenue, Labor, Food Cost, etc.)
Demonstrated passion for Guest service and Cast development
Demonstrated ability to deal effectively with conflict
Demonstrated strong written and verbal communication skills
Demonstrated strong organizational skills
Demonstrated strong networking skills
Demonstrated problem solving and decision making skills
Demonstrated focus on continuous improvement
Adaptable to new technology and change
Proven organizational and time management skills with attention to detail
Demonstrated commitment to Cast Members
Demonstrated ability to manage the operation and teach it to Cast Members
Demonstrated ability to lead and monitor Cast performance and operational improvements
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays
Demonstrated knowledge of AAA Four and Five diamond standards
Demonstrated extensive wine and spirit knowledge
Knowledge of financial aspects of an operation (i.e. Operating Budget, Revenue, Labor, Food Cost, etc.)
Demonstrated passion for Guest service and Cast development
Demonstrated ability to deal effectively with conflict
Demonstrated strong written and verbal communication skills
Demonstrated strong organizational skills
Demonstrated strong networking skills
Demonstrated problem solving and decision making skills
Demonstrated focus on continuous improvement
Adaptable to new technology and change
Proven organizational and time management skills with attention to detail
Demonstrated commitment to Cast Members
Demonstrated ability to manage the operation and teach it to Cast Members
Demonstrated ability to lead and monitor Cast performance and operational improvements
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays