The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Responsibilities:
* Assist in starting up, powering down, when necessary
and monitoring of all computer systems within the
organization that are operational throughout an
associate?s workday.
* Ability to troubleshoot problems in a methodical and
thorough manner.
* Responsible for on-call and pager duties when
scheduled
* Ability to work calmly in a fast-paced, sometimes
high-pressure environment.
* Ability to prioritize and escalate issues as needed to
ensure good customer service.
* Provide support on all computer systems within
theorganization.
* Perform diagnosis on system problems; recommend and
implement solution; or draw upon other resources and/or
vendors to resolve issues.
* Troubleshoot network and system problems, via phone,
remote access or site visitation, if necessary.
* Perform routine maintenance functions, including
audits and system maintenance.
* Respond to user department requests for assistance
with peripheral devices, attachment of output queues,
handling and disposition of printed or magnetic output.
* Troubleshoot wide area network problems.
* Assist in administration of networks.
* Installation and troubleshooting applications.
* Strong customer service skills.
* Provide primary desktop support for the corporate
office.
* Able to manage time and work independently or as part
of a team.
* Perform special projects and other responsibilities as
assigned.

Job Requirements

Qualifications:

* Strong customer service and problem solving skills.

* Bachelor?s degree in Information Technology or
related and/or equivalent work experience.

* Helpdesk work experiencein the support of end users
in a fast-paced, mission-critical environment.

* Experienced in Microsoft Windows XP, Vista, 7,
Microsoft Office 2003, 2007, 2010

* Experienced with Dell workstations and laptops, HP
and Dell printers.