Front Desk Agent /part time
Location: US - NY - New York
Mar 3, 2014
We are currently seeking a Full Time Front Desk Agent position. Must be able to work Overnight Shifts.
The Guest Service Agent will:
- Assist with the check-in and check-out of groups and know frequent guests and develop relationship with them
- Register and assign rooms to guests
- Maintain an inventory of vacancies, reservations and room assignments
- Provide quotes for room rates and up-sell the guest when possible
- Accurately answer reservation calls and look at future availability during reservations on and off hours if needed
- Manage walk-in traffic
- Manage phone activity including providing general knowledge to callers
- Handle guests' concerns and respond to guests inquiries
- Offer referral for services and handle requests for information
- Knows property layout and maintain knowledge about functions going on inside the hotel and information that may be needed to pass along to guests
- Review and understand daily event sheets, and function sheets in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns
- Adjust errors and correct discrepancies on guest accounts
- Assist other departments as required
- Communicate with other departments to fulfill guest needs
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
- Enter messages and wake-up calls onto guest accounts that were not directed to operator.
- Update information in the computer systems as needed
- Follow checklist for required duties and timelines
- Maintaining uniform and grooming standards as outline in employee handbook.
- FSD certification is highly desirable
Knowledge, Skills and Abilities:
- Excellent communication skills
- Hotel experience is a must
- Professional attitude
- Good organizational skills
- Ability to use a variety of computer applications
- Cash handling experience is an asset
- Administrative skills
- Ability to speak a second language is an asset
Applicants who do not already have legal permission to work in the United States will not be considered.
Front Desk, Front Desk - Night Audit