As the leading hospitality management company, our success is defined by providing the ultimate experience to every customer, investor, partner and associate.
We are passionate about making every experience with Sage Hospitality unique, positive, successful and inspiring. We are dedicated to making a difference in the lives of our guests, associates, investors and the communities where we live and work.
We are a hotel management company with the right systems in place, incredible offerings in premiere locations, and a team of smart, creative and visionary people at all levels. Our over 25 years of experience tells us that these are precisely the right ingredients to make your experience with Sage sensational.
We Are:
People Focused – We nurture and empower our people to provide seamless execution and extraordinary results
Visionary – We capture the unique potential in each property to provide exceptional experiences for our guests and superior operating profit for our owners
Corporate Citizens – We are a good neighbor, environmental steward and corporate citizen in the communities where we live and operate
Performance Driven – We create and utilize proven, proprietary operations management systems and strategies that drive revenue, increase efficiencies, reduce costs, maximize profitability
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Here at Sage Hospitality our concern is for the comfort of our guests and the way in which we treat our environment. Our Green Effort involves reducing our carbon footprint at every one of our hotel locations by asking our guests to leave our convenient door-hangers out to help us conserve energy.
By placing the hanger on your door, you will be declining guest room cleaning for the day. This will help reduce the hotels’ energy and water usage.
Front Office Manager - Marriott Charlotte Executive Park
The Charlotte Marriott Executive Park Hotel is located minutes from uptown Charlotte. The hotel and its staff provide a warm and welcoming setting for all of its guest. It is a great opportunity to begin a career or enhance the skills already possessed. We are dedicated to delivering memorable moments and Southern Hospitality with a twist. Our quality service, commitment and pride show in all we do "The" Charlotte Marriott keeping Carolina on your mind!
Possess a dynamic personality with strong leadership abilities to drive success for the front office team. Demonstrate ability to get results through others. Ability to organize and manage multiple priorities Achieve above average Guest Satisfaction Rating with skilled techniques for problem resolution, create competitive and breakthrough strategies; drive future goals and visions. Commitment to company values.
A degree in Hotel Administration or equivalent work experience (successful record as FOM in similar operation). Advanced technical knowledge of front office operations: terms, systems, concepts and procedures.
Advanced guest service and interpersonal skills. Previous supervisory experience. Strong communication skills including the ability to deal effectively with vastly diverse group of employees and guests.
Previous experience with automated front office systems and personal computer applications.
General Purpose
To efficiently manage the front desk operation with minimal costs and maximum profitability through proficient management of staff, internal controls, administration of company policies and procedures, and excellent guest service.
Essential Duties/Responsibilities
Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP and Tour VIP requests, computes monthly occupancy forecasts, maintains and updates Front Office Procedures Manual.
Meets or exceeds all Service Standards within department.
Ensures awareness and compliance to all company safety and security policies and procedures. Ensures employee and guest safety by proper training and maintenance of equipment and work area.
Conducts department meetings as required, and attends staff and hotel meetings. Participates in hotel MOD program. Communicates with all hotel departments and staff to ensure the efficient operation of Front Office. Keeps informed of all
in-house and area functions.
Ensures that employees meet proper standards of dress and decorum. Maintains the highest degree of guest service and professional conduct at all times. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.
Other Duties/Responsibilities
To provide assistance to other employees and/or departments to contribute to the overall performance of other departments and the hotel.
Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
