The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

The Company operates 24 hours a day and 7 days a week,
so operational demands require variations in shift days,
starting and ending times, and hours worked in a week.

The Room Service Server takes food orders, prepares room
service trays, delivers trays and obtains payment and
pick-up trays in safe and efficient compliance with
policies and procedures, brand standards and federal,
state and local regulations. Process guest checks in
compliance with cash handling, credit card and room
charge policies and procedures. Delivers VIP amenities
and other assigned duties. Promptly reports emergencies,
accidents, injuries, missing articles, damage,
engineering items and safety hazards to management.
Reports any deviations from policies, procedures, brand
standards and regulations to management.

Complies with all guest service basics such as uniforms,
name tags and proper guest greeting. Knowledgeable on
hotel facilities and services to assist guests as
appropriate. Ensures all communication containing
Company, hotel, brand and guest information is
consistent with privacy policies, practices and
regulations. Impresses guests with quality and timely
service in a pleasant and friendly manner.

Job Requirements

High school education or related experience. Alcohol
awareness certification and familiarity with hospitality
industry practices preferred.

Ability to understand and provide friendly guest
service. Ability to understand and comply with proper
food handling, serving techniques and federal, state and
local serving guidelines. Ability to properly process
checks and payments in compliance with policies and
procedures. Ability to timely compile facts/figures,
identify and investigate issues and resolve basic
matters. Ability to follow an appropriate course of
action based on policies and procedures. Ability to
operate a computer, calculator, phone and other office
equipment. Attention to details with good organizational
and efficient time management skills.

Consistent professional attitude and behavior with
effective listening and communication skills. Ability to
work in a fast paced environment, sometimes under
pressure, while remaining flexible and efficient