The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

¨ To arrange bookings, reconfirmation of airline tickets
etc.

¨ Be fully acquainted with the different points of
interest.

¨ Assist in arranging for restaurant Reservations and
limousines as required by our guests.

¨ Ensure the delivery of parcels, mail, special
deliveries, etc. to guest rooms.

¨ Ensure that the public areas (lobby) is maintained,
clean and tidy by partnering with Housekeeping
Department.

¨ Accept other special duties as required by management.

¨ Interact with other departments to ensure that guests
needs are satisfied.

¨ Follow-up with guests once hotel departments to see
that problems are resolved.

¨ Speak with guests in a friendly, warm manner making
them feel welcome to the hotel.

¨ To proactively work to seek out ways in which to
improve the hotel experience for our guests.

¨ Handling of special requests i.e. flowers, telegrams,
telexes, rental cars, forwarding luggage, private
planes, etc.

¨ Arranging interpreters, public stenographers,
sight-seeing tours advising of quality shopping areas.

Job Requirements

Previous hotel experience preferred. Flexible schedule
and
willingness to work weekends required.