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Doubletree by Hilton Hotel Philadephia-Valley Forge
Property Name:
Doubletree by Hilton Hotel Philadephia-Valley Forge
Job Title: 
General Manager
Location: 
Pennsylvania-Philadelphia
City: 
King of Prussia
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Accommodation: 
No
Benefits: 
 
It's a very exciting time to be working at Dolce Hotels and Resorts! Building on our nearly 30 years of success, we believe people represent our most important investment. Dolce's culture is focused on serving customers, internal and external, to help them achieve their goals. We expect hard work and reward creativity and innovation. You will work alongside a diverse group of creative and talented people from around the globe.
Join a growing organization that is seeking a highly qualified leader to join us. The General Manager is responsible for delivering results that contribute to the mission and overall success by exceeding performance objectives focused on financial, guest and associate satisfaction for the the DoubleTree by Hilton Hotel Philadelphia - Valley Forge.

Picture yourself working at the DoubleTree by Hilton Hotel, set on nine acres of beautifully landscaped grounds in suburban Philadelphia. Be part of our team at a luxurious, contemporary facility that houses 24,000 square feet of meeting space, a large ballroom, 327 recently renovated guest rooms and suites, a new gourmet restaurant, and a three-season heated outdoor pool. Beyond the hotel's borders, guests can explore historic Valley Forge, shop, play golf, or tour local attractions.

The ideal candidate will need to set expectations for associates, ensure each and every associate is engaged to excel in their roles and continuously improve to exceed expectations of the guests, and be an active member in the community.

The essential functions include but are not limited to:

* Oversee the entire operation, including sales and marketing and human resources, with direct leadership responsibility for the property strategic team.
* Demonstrate constructive owner relations by building appropriate relationship, communicating effectively, and managing expectations and requirements.
* Consistently deliver accurate forecasting projections for areas of responsibility and timely implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity.
* Oversee the recruitment, selection and training of associates who possess the necessary expertise, talent, and motivation to achieve performance goals and objectives.
* Evaluate performance of direct and indirect reports to ensure high performance teams producing expected results in keeping with the brand standards.
* Instill and reinforce the development of an outstanding service culture while ensuring that all guest service issues are handled expeditiously and with careful attention.
* Monitor and drive employee engagement and guest and meeting planner satisfaction at each property to ensure both brand and ownership expectations are met or exceeded.
* Take prompt and decisive corrective action when necessary to ensure achievement of financial, operational, quality, service and safety goals and compliance with policies and procedures and legal guidelines.
* Ensure that service and product standards are in place and that programs and training are in place to assure consistent achievement of targets.
* Actively lead and participate in sales presentations, property tours and customer meetings to ensure guest's needs are exceeded.
* Participate in hotel industry trade associations and business events to project a positive public image and ensure awareness of trends, issues and competitive practices.
* A minimum of seven years of experience as a General Manager/Assistant General Manager or Director of Operations within a mid-size to large full-service resort/hotel.
* Bachelor degree is essential, MBA a plus.
* In depth operating knowledge of all hotel operations and procedures and passion for the hospitality industry.
* Meets customer needs by developing and maintaining effective relationships with both internal and external customers and by promoting a customer service orientation within the organization.
* Personal integrity and exemplary ethical standards with a strong commitment to achieving a high level of personal and organizational success in business conduct and relations.
* Strong results orientation and track record.
* Excellent interpersonal communication and presentation and writing skills.
* Professional judgment (including practical approach, appropriate risk taking and political savvy).
* Knowledgeable in revenue management strategies with a strong understanding about driving leisure/business travel.
* Utilizes sales and marketing tools and reports to devise appropriate strategies for success.
* Understands and directs public relations opportunities.
* Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles with strong cost management / operating margin skills and demonstrated forecasting skills.
* Able to develop annual business plans / budgets and then effectively monitor performance against plan.
* Results oriented with an emphasis on both individual and team accountability. Has led a diverse staff
* Must possess excellent organization, planning, and time management skills
* Demonstrated commitment to customer service
* Proficient in Microsoft Office Suite of products
* Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
* Must have employment eligibility in the U.S.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. While attending trade shows, must be able to stand for up to 8 hours per day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs. occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Dolce Hotels and Resorts is an Equal Opportunity Employer M/F/V/D. We require consent to pre-employment drug testing for all positions.
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