Property Name
The Shore Club
Job Title
Hostess
Location
Florida-Miami
Company Name
City
Miami
Management Position
Yes
Accommodation
No
Industry
Hotel/Resort
Position Categories
F&B - Banquets
CORPORATE OVERVIEW
Morgans HoteI Group is proud to be a perpetual pioneer in the hospitality industry. Founded in New York City in 1984, Morgans is recognized worldwide as the originator of the boutique hotel concept. By constantly refining basic ideas and always striving to reinvent the hotel experience, Morgans Hotel Group has created a number of breakthrough concepts that have revolutionized the industry. With twelve properties in its worldwide portfolio, Morgans is a market-leader that is poised for growth. Our design-driven approach to reinventing the traditional hotel space has made Morgans a sought after brand for guests and owners alike. Join our trend-setting team of top operators whose driving purpose is to create engaging and dynamic guest experiences for all who enter!
JOB DESCRIPTION
Job Purpose:
Under the general guidance of the Food & Beverage Manager, welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge. Ensure operating standards and guest requirements are met at all times.
Duties & Functions:
* Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
* Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
* Prepare table allocations from reservation book before respective meal period seating
* Ensure guests are graciously shown to their tables within a reasonable time of their reservation
* Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
* Guarantee there is host/hostess coverage at the maitre d stand at all times
* Guarantee that the phone is answered within 2 rings in a courteous and helpful manner; 'champagne cork popping'
* Ensure door policies concerning the entry of guests and these are adhered to at all times
* Ensure that seating is fair for all service staff
* Perform related duties and special projects as assigned
Specific Job Knowledge & Skills:
* High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
* Enter and locate work related information using computers and/or point of sale systems
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Under the general guidance of the Food & Beverage Manager, welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge. Ensure operating standards and guest requirements are met at all times.
Duties & Functions:
* Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
* Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
* Prepare table allocations from reservation book before respective meal period seating
* Ensure guests are graciously shown to their tables within a reasonable time of their reservation
* Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
* Guarantee there is host/hostess coverage at the maitre d stand at all times
* Guarantee that the phone is answered within 2 rings in a courteous and helpful manner; 'champagne cork popping'
* Ensure door policies concerning the entry of guests and these are adhered to at all times
* Ensure that seating is fair for all service staff
* Perform related duties and special projects as assigned
Specific Job Knowledge & Skills:
* High School Diploma or equivalent required
* One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
* Enter and locate work related information using computers and/or point of sale systems
* Possess a gracious, friendly, and fun demeanor
* Ability to multitask, work in a fast paced environment and have a high level attention to detail
* Strong verbal and written communication skills in English
* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork
Physical Abilities:
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
* Stand, sit, or walk for an extended period of time or for an entire work shift
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
JOB REQUIREMENTS
See Job Description
