Applicants who do not already have legal permission to work in the United States will not be considered.
Salary Range:
Bonus Plan:
No
Luxury Resorts is a dynamic collection of hotels and resorts dedicated to an entirely new definition of luxury. Innovative in approach, we embrace the energy and spirit of each of our coveted destinations and their unique surroundings. We artfully combine a distinct style and modern conveniences with personalized yet unobtrusive service, to create inviting backdrops of absolute comfort. From bustling urban centers such as New York and Los Angeles to timeless resort locales like Boca Raton, Telluride and Montego Bay, we offer exceptional experiences and extraordinary memories.
Company
Join the No. 1 City Hotel in North America rated by
Travel + Leisure Magazine that houses the Michelin star
rated Gordon Ramsay Fine Dining Restaurant, Boxwood
Cafe, and 5 Gorgeous Private Dining Rooms. The London
West Hollywood is custom-made for aficionados of
celebrated living. Honored with the AAA Four Diamond
award, and recognized by Conde Nast Traveler on their
?Hot List? for 2009, our all-suite West Hollywood hotel,
formerly known as the Bel Age hotel, expertly combines
modern style with the allure of Hollywood. Beautifully
appointed by the renowned interior designer, David
Collins Studio, our hotel offers a glamorous setting for
both power-producers and independent thinkers. Delicious
cuisine by acclaimed Chef Gordon Ramsay ? from
restaurant to suite to poolside ? enhance your stay and
provide the discriminating traveler an incomparable
experience to any other West Hollywood hotel.
Job
The In Room Dining Captain is responsible for overseeing
the food and beverage service to the in-room guests, to
ensure the smooth running of the department, and to
handle complaints in the absence of a manager. He/she is
also responsible for training, motivating and coaching
the staff, monitor expenses and control labor costs in
the manager?s absence and for training /assisting in
Up-selling the available menus to in-room guests.
Responsibilities
* Ensure work areas are properly stocked and prepare
requisitions as needed.
* Ensure work areas are neat and clean at all times.
* Check that trays are set to standards.
* See that all guest phone transactions are received
according to established standards.
* Ensure that all employees opening and closing
side-work checklists are completed.
* Deliver trays to rooms according to standards.
* Insure that trays are cleared from floors.
* Check VIP list daily and ensure that proper
communication procedures are followed.
* Communicate menu changes to staff and ensure that
their knowledgeable on the subject.
* Ensure orders are delivered on time.
* Ensure proper settlement of checks.
* Ensure accurate and timely set up and delivery of
amenities.
* Ensure communication with oncoming shift.
* Handle guest complaints or special requests;
communicate to management when necessary.
* Be capable of training and performing all duties
required of Room Service Servers.
* Monitor the closing paperwork for order taker.
* Be knowledgeable about wines.
* Knowledge of local liquor laws.
* Knowledge of food handling and sanitation.
We offer
? Competitive wages
? Employee incentives
? The chance to be a part of a product on the cutting
edge of modern sophistication, fine cuisine, fashion,
and design.
**"We require that all associates serving alcohol
provide valid proof of current TIPS (Alcohol Training)
Certification upon hire. If you are not currently
certified, you must go online to:
http://www.tipsalcohol.com/ and obtain the certification
prior to beginning work with us."
To be successful in this role
* High School diploma or equivalent and/or experience in
a related field preferred.
* At least 3 years of progressive experience in a luxury
hotel or a related field required.
