Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas.  The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

JOB OVERVIEW

The Assistant Food & Beverage Manager is responsible for providing assistance to the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.

 

The Assistant Food & Beverage Manager will always conduct them self in manner which supports the guiding principles of Destination Hotels & Resorts:

 

The Food & Beverage Assistant Manager for mar'sel will oversee the wine program for mar'sel as well as proper inventory in the resort storeroom, working with the purchasing department to keep par levels and ensure all wine products are accurate; in line to our wine lists.  

 

 The Assistant Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. Room Attendants will be responsible for exemplifying Terranea's  Culture as well as promoting Terranea as both the Destination and Employer of Choice!

 

ESSENTIAL JOB FUNCTIONS:

· Maintains a commitment to customer service and guest satisfaction

· Leads and supervises the outlets team

·      Maintains wine inventory for both mar'sel and Resort in line to business trends and current industry standards

· Assists with preparing forecasts and reports and assists in the development of the food & beverage budget

· Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations

· Takes initiative to develop and execute new promotions, events, etc.

· Enforces high standards of hygiene and sanitation within the outlets

· Tracks payroll and revenue daily

· Ensures the security of monies, credit and financial transactions

· Assists with establishing par levels for supplies and equipment

· Supervises the performance, attendance, attitudes, appearance and conduct of service team

· Manages timely completion of performance appraisals of service team

· Assists in monitoring and maintaining the outlets' systems and equipment to ensure their optimum performance

· Develops and implements controls for expense management

· Helps to implement strategies to continually improve revenues

· Assists with the development, training and inspiration of outlets staff for promotion

· Assists with the design and implementation of training programs

· Empowers team to exceed service standards

· Instills a calm, organized approach in all stressful situations

· Works with HR to recruit and hire staff

· Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates

· Completes all proper new hire and termination paperwork

· Assists with ordering all necessary office supplies and ensures proper stocking levels

· Maintains a safe and pleasant work environment

· Ensures cleanliness of outlets' storage rooms

· Promotes high associate morale

· Recommends discipline and/or termination when appropriate of team members

· Takes a proactive approach to coaching and counseling

· Conducts staff meetings as necessary

· Attends appropriate resort, division and department meetings

· Resolves guest issues promptly and with great care and effectiveness

· Maintains a strong knowledge of hospitality trends, especially food & beverage

· Provides general resort information for guests

· Utilizes labor management tools to schedule and control labor costs

· Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest

· Maintains an up to date working knowledge of all resort amenities as well as any special events

· Interacts with resort staff in a professional manner, assisting other departments with necessary information

· Up sells other resort services and amenities to guests

· Always maintains a professional demeanor and attitude

· Communicates all pertinent information to the outlets team

· Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

· Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.

· Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.

· Maintains a professional appe...