Valet Cashier
Fairmont Newport Beach
Location: US - CA - Newport Beach
Jan 27, 2013
Employer
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Job Details
Valet Cashier
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival, departure and throughout the length of the guests stay. The Valet Parking Cashier is responsible for the day-to-day operation of the Valet Parking Office. This includes ensuring we are providing the highest levels service to hotel guests and ensuring the overall operation of the Valet Office run smoothly and the Cash is managed and maintained at all times.
Hotel Overview: The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in the total 'O.C.' luxury experience.
Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
* Facilitate and control parking/delivery of guest cars by valet staff
* Greet all guests and co-workers with a smile and an appropriate hospitality greeting
* Assist guest arrival and advise them of the valet parking procedures
* Dispatch Valet Parking vehicles
* Handle complaints if manager is not available. Report to manager for follow-up
* Log reports of any incidents pertaining to the operation (Daily Logs)
* Accept responsibility for the smooth operation of the department during shift work
* Responsible for all cashier functions such as cash and credit card payments, posting of charges to guest rooms, handling/balancing cash float, cashiering reports
* Complete balanced audits at the end of each shift with proper back up and submit to accounting.
* Ensures all vehicle keys are clearly identified and stored in a locked location
* Provide the guest with detailed parking charges, and provide guest with payment receipts
* Valet Parking ticket control and tracking
* Answer telephone calls promptly and efficiently
* Logging and dispatching calls via Royal Service Manager
* Look after the tickets and keys
* Ensure all guest car keys are accounted for
* Inform doormen and front office when garage is full and provide alternative options
* Opening and closing valet parking office (Smooth shift change)
* Ensure valet parking area(s) are maintained, organized and clean
* Tracking vehicles in Managers Row (Managers Row lock box)
* Inventory of keys and tickets on a shift to shift basis
* Assist with the flow of traffic on the east doors (Traffic Control)
* Control loading dock gate (Open, Close, Black Out Times, BEO)
* Complete daily log as directed by shift leader
* Keep accurate count of all cars parked in Valet Parking garage
* Keep accurate parking notes of all large annual Conventions east door activities and Gala events
* Participate in Valet Parking line duties as required
* Other duties as assigned
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival, departure and throughout the length of the guests stay. The Valet Parking Cashier is responsible for the day-to-day operation of the Valet Parking Office. This includes ensuring we are providing the highest levels service to hotel guests and ensuring the overall operation of the Valet Office run smoothly and the Cash is managed and maintained at all times.
Hotel Overview: The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in the total 'O.C.' luxury experience.
Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
* Facilitate and control parking/delivery of guest cars by valet staff
* Greet all guests and co-workers with a smile and an appropriate hospitality greeting
* Assist guest arrival and advise them of the valet parking procedures
* Dispatch Valet Parking vehicles
* Handle complaints if manager is not available. Report to manager for follow-up
* Log reports of any incidents pertaining to the operation (Daily Logs)
* Accept responsibility for the smooth operation of the department during shift work
* Responsible for all cashier functions such as cash and credit card payments, posting of charges to guest rooms, handling/balancing cash float, cashiering reports
* Complete balanced audits at the end of each shift with proper back up and submit to accounting.
* Ensures all vehicle keys are clearly identified and stored in a locked location
* Provide the guest with detailed parking charges, and provide guest with payment receipts
* Valet Parking ticket control and tracking
* Answer telephone calls promptly and efficiently
* Logging and dispatching calls via Royal Service Manager
* Look after the tickets and keys
* Ensure all guest car keys are accounted for
* Inform doormen and front office when garage is full and provide alternative options
* Opening and closing valet parking office (Smooth shift change)
* Ensure valet parking area(s) are maintained, organized and clean
* Tracking vehicles in Managers Row (Managers Row lock box)
* Inventory of keys and tickets on a shift to shift basis
* Assist with the flow of traffic on the east doors (Traffic Control)
* Control loading dock gate (Open, Close, Black Out Times, BEO)
* Complete daily log as directed by shift leader
* Keep accurate count of all cars parked in Valet Parking garage
* Keep accurate parking notes of all large annual Conventions east door activities and Gala events
* Participate in Valet Parking line duties as required
* Other duties as assigned
* Previous experience is an asset.
* Hospitality background an asset.
* Working knowledge of Property Manager, Windows, Excel, Word.
* Proven Commitment to health and safety.
* Results oriented with ability to be flexible and work under pressure.
* Providing efficient service in a timely manner.
* Good Command of English Language.
* Valid Drivers License.
* No points or infractions on your driving record within the past 5 years.
* Knowledge of Standard & Automatic vehicles.
* Basic accounting knowledge.
* Flexible working schedule (Shift work).
* Ability to balance cash float.
* Basic accounting knowledge.
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift.
* Occasional kneeling, pushing, pulling, lifting.
* Occasional ascending or descending ladders, stairs and ramps.
* Must be able to lift and carry heavy loads up to 50lb.
Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
* Hospitality background an asset.
* Working knowledge of Property Manager, Windows, Excel, Word.
* Proven Commitment to health and safety.
* Results oriented with ability to be flexible and work under pressure.
* Providing efficient service in a timely manner.
* Good Command of English Language.
* Valid Drivers License.
* No points or infractions on your driving record within the past 5 years.
* Knowledge of Standard & Automatic vehicles.
* Basic accounting knowledge.
* Flexible working schedule (Shift work).
* Ability to balance cash float.
* Basic accounting knowledge.
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift.
* Occasional kneeling, pushing, pulling, lifting.
* Occasional ascending or descending ladders, stairs and ramps.
* Must be able to lift and carry heavy loads up to 50lb.
Visa Requirements: All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA)
This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Cashier, Valet