Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel's facilities.
ESSENTIAL JOB FUNCTIONS
· Maintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans and departmental rules of conduct.
· Review department log records and be familiar with pertinent information relevant to the daily shift.
· Review the hotel status and follow up actions with the previous shift officer.
· Provide escorts for employees in accordance with departmental standards.
· Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards.
· Handle deliveries received during non-business hours following hotel procedures.
· Work with outside agencies (i.e. sheriff) cooperatively and follow established hotel regulations.
· Coordinate emergency situations as specified in departmental manual.
· Contact the Loss Prevention Supervisor immediately for emergency situations as specified in departmental manual.
· Monitor surveillance cameras as assigned.
· Investigate duress alarms and comply with respective procedures.
· Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards.
· Resolve safety hazard situations.
· Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
· Challenge suspicious persons on hotel property in accordance with departmental procedures.
· Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports in accordance with departmental procedures.
· Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required.
· Report to scenes of guest or employee fighting and follow designated procedures.
· Comply with state regulations and hotel guidelines for handling intoxicated guests.
· Coordinate towing of vehicles as specified in department procedures.
· Report to scenes of vehicles accidents/thefts and document specified information, following hotel policy and procedures.
· Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms following hotel policy and procedures.
· Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
· Comply with guest requests for storing and safekeeping of their valuables and follow procedures.
· Make arrests in compliance with legal and hotel requirements.
· Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
· Promote positive relations with guests and employees alike.
· Accommodate all guest requests courteously.
· Answer the departmental telephone within 3 rings, using proper salutations and telephone etiquette.
· Communicate by radio with designated hotel personnel in accordance with hotel standards.
· Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
· Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.
· Prepare work orders for maintenance repairs and submit to Engineering.
· Legibly complete designated reports as specified in departmental guidelines.
· Document all pertinent information in the log book daily.
· Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with oncoming Security Officer.
· Full awareness of ADA standards
· Successful completion of the training/certification process.
· Assist Human Resources in preparation of employee I.D.'s as assigned.
· Provide interdepartmental assistance upon request to ensure optimum service to guests.
· Conduct employee locker audits as assigned.
· Provide security service for banquet functions/meeting rooms as assigned.
· Other duties...