Front Office Supervisor
Fairmont Scottsdale Princess
Location: US - AZ - Scottsdale
Jan 29, 2013
Employer
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Job Details
Front Office Supervisor
Supervision of the Front Desk to ensure a smooth day-to-day operation. Provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.
Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Ensure that all Front Office colleagues are familiar and updated with hotel's product and services
* Establishes a rapport with guests and maintains good customer relationshipWorks in full cooperation with other departments to make sure the guest is of the utmost priority
* To ensure the safe running of the hotelReviews the arrival report and VIP's to ensure all special requirements are met or exceededSuggesting and attending regular training on updated topics and respective skill set as required by the team
* Communicate and liaise effectively with other leaders in the department and hotel
* Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
* Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
* Maximize our brand by promoting our up sell programs
Supervision of the Front Desk to ensure a smooth day-to-day operation. Provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.
Hotel Overview: Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - AAA 5 Diamond, Fairmont Scottsdale Princess offers luxury and world class hospitality with 649 guest rooms and over 150,000 square feet of meeting space. Guests can enjoy five swimming pools, four award winning restaurants, a glamorous lounge, five tennis courts, 44,000 square foot Willow Stream Spa and two TPC Scottsdale golf courses on-site, hosts of the Waste Management Phoenix Open. The only thing missing is you!
Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Ensure that all Front Office colleagues are familiar and updated with hotel's product and services
* Establishes a rapport with guests and maintains good customer relationshipWorks in full cooperation with other departments to make sure the guest is of the utmost priority
* To ensure the safe running of the hotelReviews the arrival report and VIP's to ensure all special requirements are met or exceededSuggesting and attending regular training on updated topics and respective skill set as required by the team
* Communicate and liaise effectively with other leaders in the department and hotel
* Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
* Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
* Maximize our brand by promoting our up sell programs
*
Previous experience is an asset
*
Excellent team leading skills and team management skills
*
Fluent and confident in English, additional National and International language is an asset
*
Excellent written and verbal communication, interpersonal and leadership qualities
*
Strong guest service orientation and training skills background preferred
*
Maintains professional and pleasant body language at all times
*
Degree or diploma (preferred in Hospitality and/or Tourism Management)
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
Visa Requirements: Proof of eligibility to work in the United States is required.
Previous experience is an asset
*
Excellent team leading skills and team management skills
*
Fluent and confident in English, additional National and International language is an asset
*
Excellent written and verbal communication, interpersonal and leadership qualities
*
Strong guest service orientation and training skills background preferred
*
Maintains professional and pleasant body language at all times
*
Degree or diploma (preferred in Hospitality and/or Tourism Management)
Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
Visa Requirements: Proof of eligibility to work in the United States is required.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services, Rooms - Reservations