Guest Relations (ref. 24295)
Mandarin Oriental Hotel Barcelona
Location: Spain - Barcelona
Feb 6, 2013
Employer
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Job Details
Duties and Responsibilities
Major responsibilities
* Communicate all special requirements of the guests to all relevant departments.
* Attend to the Operations meeting.
* Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
* Establish individual guest's preferences and provide the service accordingly.
* Check arrival and departure reports for a better handling and anticipation of guest needs.
* Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
* Escort guests to their room and familiarize them with the room facilities.
* Attend to specific guest's requests ensuring efficient and proactive service.
* Lobby coverage.
* Attend hotel site inspections and familiarisation trips as requested.
* Assist the Concierge duties when needed.
* Perform any other reasonable duties as required by management.
Requirements
Mandatory
* Previous Guest Relations experience in a luxury hotel.
* Knowledge of computers and systems.
* Successful problem solving skills.
* Possess an excellent written and verbal command of Spanish and English.
* Excellent overall communication skills.
* Able to multi-task.
* Strong desire to provide excellent guest service.
* The ability to work well in a team environment.
* Flexible schedules and hours, willingness to work on weekends, nights and holidays is required.
* Able to stand for extended periods of time.
* Possess a pleasant and outgoing personality.
Desirable
* Multilingual is preferred.
Major responsibilities
* Communicate all special requirements of the guests to all relevant departments.
* Attend to the Operations meeting.
* Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
* Establish individual guest's preferences and provide the service accordingly.
* Check arrival and departure reports for a better handling and anticipation of guest needs.
* Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
* Escort guests to their room and familiarize them with the room facilities.
* Attend to specific guest's requests ensuring efficient and proactive service.
* Lobby coverage.
* Attend hotel site inspections and familiarisation trips as requested.
* Assist the Concierge duties when needed.
* Perform any other reasonable duties as required by management.
Requirements
Mandatory
* Previous Guest Relations experience in a luxury hotel.
* Knowledge of computers and systems.
* Successful problem solving skills.
* Possess an excellent written and verbal command of Spanish and English.
* Excellent overall communication skills.
* Able to multi-task.
* Strong desire to provide excellent guest service.
* The ability to work well in a team environment.
* Flexible schedules and hours, willingness to work on weekends, nights and holidays is required.
* Able to stand for extended periods of time.
* Possess a pleasant and outgoing personality.
Desirable
* Multilingual is preferred.
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D
Additional Details
No
Applicants who do not already have legal permission to work in Spain will not be considered.
No
No
Yes
Hotel/Resort
Front Desk