Guest Services Manager
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Job Details
Guest Services Manager
Company
Across colorful cities and stunning resort destinations, Westin Hotels & Resorts® redefine efficient service with an effortless style and gracious attitude that ensures a truly unforgettable experience for our guests and our team members. Every Westin--and there are more than 160, including 30 of the world's finest resorts--is a haven of serenity and a distinctive alternative for those who appreciate a higher standard. Each Westin is an architectural inspiration, designed to engage all the senses and surround guests and team members in a soothing atmosphere. The response is immediate. Yet the restorative effects are lasting. As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It's a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do. Any hotel can offer you a job. But Westin proposes a gratifying career as distinct as our reputation. Through experience, training and strategic career development, our associates are inspired to achieve their goals while positively impacting the lives of our guests and workers. Their roles are as important as they are rewarding. At Westin you can learn, grow and succeed. Exceptional benefits, training and perks provide the basis for a renewing work experience. Be inspired to be your best. Be Westin. Joining Westin also means you would join the Starwood Hotels & Resorts family. Bringing together the world's best names in hotels and resorts, Starwood brands include Le Meridien®, Four Points® by Sheraton® Hotels, Westin Hotels & Resorts®, The Luxury Collection®, aloftsm hotels, Sheraton® Hotels & Resorts, elementsm hotels, St. Regis® Hotels & Resorts and W Hotels®. Starwood is one of the leading hotel and leisure companies in the world with 1,112 properties in nearly 100 countries and 154,000 employees at its owned and managed properties.
Location
Surrounded by history and soul, the prestigious Westin Copley Place is located in the heart of Boston's Back Bay with grand views of the city and the Charles River. An AAA Four Diamond award winner, the hotel features 800 rooms, 4 restaurants and lounges, a health club/fitness center, indoor swimming pool, business center, conference center, and 26 meeting rooms with a total of 50,000 square feet of banquet space. The Westin Copley place is an equal opportunity employer; all applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
Department
The Guest Services Manager will oversee operations and manage associates of the Bell, Concierge, and Service Express departments, while assisting with additional Front Office departments as needed.
Job Description
Responsible for assuring complete success of Guest Services areas, with a strong orientation toward customer service and quality. It is expected that the Guest Services Manager participates in expanding and improving service quality throughout the hotel. Responsible for the overall direction, coordination and evaluation of all areas including interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service issues.
Requirements
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. o Knowledge of hotel food and beverage operations. o Knowledge of food and alcoholic beverages. o Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. o Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. o Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADE...
Company
Across colorful cities and stunning resort destinations, Westin Hotels & Resorts® redefine efficient service with an effortless style and gracious attitude that ensures a truly unforgettable experience for our guests and our team members. Every Westin--and there are more than 160, including 30 of the world's finest resorts--is a haven of serenity and a distinctive alternative for those who appreciate a higher standard. Each Westin is an architectural inspiration, designed to engage all the senses and surround guests and team members in a soothing atmosphere. The response is immediate. Yet the restorative effects are lasting. As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It's a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do. Any hotel can offer you a job. But Westin proposes a gratifying career as distinct as our reputation. Through experience, training and strategic career development, our associates are inspired to achieve their goals while positively impacting the lives of our guests and workers. Their roles are as important as they are rewarding. At Westin you can learn, grow and succeed. Exceptional benefits, training and perks provide the basis for a renewing work experience. Be inspired to be your best. Be Westin. Joining Westin also means you would join the Starwood Hotels & Resorts family. Bringing together the world's best names in hotels and resorts, Starwood brands include Le Meridien®, Four Points® by Sheraton® Hotels, Westin Hotels & Resorts®, The Luxury Collection®, aloftsm hotels, Sheraton® Hotels & Resorts, elementsm hotels, St. Regis® Hotels & Resorts and W Hotels®. Starwood is one of the leading hotel and leisure companies in the world with 1,112 properties in nearly 100 countries and 154,000 employees at its owned and managed properties.
Location
Surrounded by history and soul, the prestigious Westin Copley Place is located in the heart of Boston's Back Bay with grand views of the city and the Charles River. An AAA Four Diamond award winner, the hotel features 800 rooms, 4 restaurants and lounges, a health club/fitness center, indoor swimming pool, business center, conference center, and 26 meeting rooms with a total of 50,000 square feet of banquet space. The Westin Copley place is an equal opportunity employer; all applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
Department
The Guest Services Manager will oversee operations and manage associates of the Bell, Concierge, and Service Express departments, while assisting with additional Front Office departments as needed.
Job Description
Responsible for assuring complete success of Guest Services areas, with a strong orientation toward customer service and quality. It is expected that the Guest Services Manager participates in expanding and improving service quality throughout the hotel. Responsible for the overall direction, coordination and evaluation of all areas including interviewing, hiring, training, staffing, assigning, and directing work, addressing complaints and resolving service issues.
Requirements
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. o Must be able to speak, read, write and understand the primary language(s) used in the workplace. o Must be able to read and write to facilitate the communication process. o Requires good communication skills, both verbal and written. o Must possess basic computational ability. o Must possess basic computer skills. o Knowledge of hotel food and beverage operations. o Knowledge of food and alcoholic beverages. o Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses. o Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. o Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADE...
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Rooms - Front Office/Guest Services