As the leading hospitality management company, our success is defined by providing the ultimate experience to every customer, investor, partner and associate.
We are passionate about making every experience with Sage Hospitality unique, positive, successful and inspiring. We are dedicated to making a difference in the lives of our guests, associates, investors and the communities where we live and work.
We are a hotel management company with the right systems in place, incredible offerings in premiere locations, and a team of smart, creative and visionary people at all levels. Our over 25 years of experience tells us that these are precisely the right ingredients to make your experience with Sage sensational.
We Are:
People Focused – We nurture and empower our people to provide seamless execution and extraordinary results
Visionary – We capture the unique potential in each property to provide exceptional experiences for our guests and superior operating profit for our owners
Corporate Citizens – We are a good neighbor, environmental steward and corporate citizen in the communities where we live and operate
Performance Driven – We create and utilize proven, proprietary operations management systems and strategies that drive revenue, increase efficiencies, reduce costs, maximize profitability
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Here at Sage Hospitality our concern is for the comfort of our guests and the way in which we treat our environment. Our Green Effort involves reducing our carbon footprint at every one of our hotel locations by asking our guests to leave our convenient door-hangers out to help us conserve energy.
By placing the hanger on your door, you will be declining guest room cleaning for the day. This will help reduce the hotels’ energy and water usage.
Guest Relations Supervisor (Part Time) - Coco Key Hotel & Water Resort - Orlando
CoCo Key Hotel & Water Resort is one of the newest water resort developments throughout the United States, offering a Key West-themed tropical paradise for family adventure getaways. CoCo Key Water Resort is a fun Filled experience for every member of the family.
It's more than just a hotel or water park, it's an ADVENTURE!
The CoCo Key Water Resort Team inspires our Guests by creating lasting memories with every visit-a retreat from the every day.
ARE YOU READY?
GENERAL PURPOSE
Responsible for addressing guest and front office issues. Assists with check-in/-out. Oversees the operations of the hotel amenities, pool or spa operations, and provide assistance to guests as needed. Perform a variety of tasks. Lead and direct the work of others. A certain degree of creativity and latitude is expected. Guest Relations Supervisor (GRS) will also patrol the hotel property to observe customers, guest and employees.
ESSENTIAL DUTIES/RESPONSIBILITIES
The qualified person chosen for this position will be responsible for responding to, investigating and reporting emergency and non emergency incidents or accidents that occur on hotel property.
Daily reports are required; strong writing skills and the ability to exhibit proper spelling and English grammar is a must.
A GRS may confront people who are damaging or stealing company property and will work with security personnel to detain them; notifying local law enforcement if necessary. If a disorderly person is disrupting the hotel, the Guest Relations Supervisor is expected to handle the situation appropriately.
A GRS is expected to be an ethical individual who can maintain confidentiality.
Because you will confront multiple customers and guests, a GRS needs to perform well under stress. As a representative of the company, a GRS is expected to be well-groomed and maintain a professional appearance.
A willingness to work evening hours, overtime & weekends is important.
Candidates will possess:
2 years experience in hotel industry
Excellent customer service skills
Strong leadership skills with the ability to motivate team
Excellent interpersonal skills
Ability to multi task
Strong attention to detail and organization skills
Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.
