Asian Guest Service Agent
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Job Details
Asian Guest Service Agent
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Hotel Overview: The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
* Preparing for the pre-arrival of the Japanese guests, assisting in their arrival experience
* Works as concierge and liaison with the Far East wholesale and transient markets, it's guests, clients, groups and VIP's
* Working as a team with other departments. The AGS team is wholly responsible for ensuring that all of the offerings we have in English can be communicated to this critical market segment in a way that they will understand
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Hotel Overview: The Fairmont Orchid Hawai'i is a luxury AAA four-diamond Kohala Coast oceanfront resort with white sand lagoon, Hawaiian Spa Without Walls, golf, extensive meeting facilities, year-round children's program, five restaurants and tennis, all serviced with Aloha. We are currently looking for new colleagues to join our 'Ohana and share that Aloha here at The Fairmont Orchid, Hawai'i.
Summary of Responsibilities:
Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:
* Preparing for the pre-arrival of the Japanese guests, assisting in their arrival experience
* Works as concierge and liaison with the Far East wholesale and transient markets, it's guests, clients, groups and VIP's
* Working as a team with other departments. The AGS team is wholly responsible for ensuring that all of the offerings we have in English can be communicated to this critical market segment in a way that they will understand
* Previous Guest service experience preferred
* Seeking candidate with High School Degree
* Some experience required
* Must be able to speak, read, and write in English and Japanese
* Must have intermediate math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
* Must have basic computer skills
* Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
* Must be able to solve simple problems
* Must have excellent Guest Service skills
* Must be able to multi task Will frequently use hotel property management system, experience with such programs is preferred
Physical Aspects of Position (include but are not limited to):
*
Frequent standing and walking throughout shift
*
Occasional kneeling, pushing, pulling, lifting
*
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidates must be authorized to work in the United States.
* Seeking candidate with High School Degree
* Some experience required
* Must be able to speak, read, and write in English and Japanese
* Must have intermediate math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
* Must have basic computer skills
* Must have intermediate problem solving skills including the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
* Must be able to solve simple problems
* Must have excellent Guest Service skills
* Must be able to multi task Will frequently use hotel property management system, experience with such programs is preferred
Physical Aspects of Position (include but are not limited to):
*
Frequent standing and walking throughout shift
*
Occasional kneeling, pushing, pulling, lifting
*
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Candidates must be authorized to work in the United States.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Administration