POSITION SUMMARY:
Provide on-site technical support for hotel IT infrastructure and applications.  Maintain hotel >servers, workstations, networking equipment, phones, and user accounts, while limiting amount of work stoppage in a 24/7 work environment for the Radisson Blu employees and clients.; Must coordinate efforts and comply with corporate and contract guidelines.

-Minimum of two years of IT experience with a solid understanding of the hospitality business and application of Information Technology to that business
-Bachelor’s degree preferred
-Related IT certifications a plus

-Demonstrates written, verbal and presentation skills that translate a technology focus into business language.
-Must be experienced with 24x7 operations
-Demonstrates initiative without direct authority.

-Ability to prioritize competing or conflicting requests.
-Demonstrates creativity in problem solving or generating improvement ideas.
-Excellent oral and written communication skills.
-Must possess the ability to work well effectively in a coordinating role across multiple disciplines, a strong, open and collaborative work style, and a customer-service orientation.
-Ability to multitask and work well under pressure.
-Demonstrated skills in Microsoft Office, Windows XP/7, Windows Server 2003/2008.
-Familiar with network security and encryption, including PCI standards
-Experience with Opera, Micros, Intelity, and other hotel related applications a plus.

• Experience with general networking and IP telephony a plus.
  
  PHYSICAL DEMANDS
  
  Ability to twist, extend, move, bend, regularly to the extent required by IT maintenance
  Long hours are sometimes required, ability to work flexible schedule
  Ability to sit or stand for long periods of time
  Ability to lift 25 pounds on a regular basis
  
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
  
  -Participates in the development and implementation of business strategies for IT which are aligned with Radisson Blu’s overall mission, vision values, and strategies.
  -Troubleshoots and provides technical support.
  -Train managers and staff on use of hotel applications.
  -Troubleshoot common problems and work with the corporate helpdesk and infrastructure teams to resolve IT issues.
  -Support of end user, infrastructure, back office and guest environments .
  

  Schedules and shares timing/impact of changes with appropriate hotel staff.
  Maintains hotel user accounts in Opera, Connect, Carlson Learning Network, and other hotel applications.
  Day-to-day end user workstation support including on-call support on weekends.
  Maintains availability and security of networks throughout the hotel.
  
  Monitors wireless network for hotel guests and employees.
  Implement and oversee all aspects of PCI compliance and data security within the & corporate guidelines.
  Maintains network security.
  
  Stays current on technical updates and changes to hotel utilized applications.
  Attends training and certification updates to hotel applications.
  Reviews updates provided by software and hardware vendors.
  Technical on site project lead for installations and upgrades of property systems and hardware.
  Develops and maintains documentation of all hardware, systems, and software licensing.
  Relays important information and timing of new releases, system repairs, and downtime.
  Establishes and maintains IT vendor relationships.
  
  Work with venders to troubleshoot and resolve issues.
  Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services.
  Management of warranties, replacements and upgrades of all hardware/software and infrastructure.

  
  

  
  
  Works within the parameter of all financial goals set for IT.
  Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
  
  Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
  Performs other duties required to provide the service brand behavior and genuine hospitality.
  
  Assists with all reasonable requests made from various departments throughout the hotel and ensures all departments have the proper technology, in working order, in order to complete their responsibilities.