Corporate Overview
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients' expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
We provide the framework and structure you would expect from an industry leading hospitality operator and balance it with a sense of entrepreneurial spirit that defines who we are - freedom from rigid structure, the ability to think without boundaries, a sense of ownership and access to the most sophisticated tools in an environment that is built for success. We seek talented leaders who think independently, are prepared to move beyond implementing someone else's plan and are ready to create their own.
Job Description
Check-in spa guests courteously and efficiently; process all payments according to established spa requirements. Provide information and assistance to all guests and visitors.
ESSENTIAL JOB FUNCTIONS
· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
· Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
· Maintain positive guest relations at all times.
· Resolve guest complaints, ensuring guest satisfaction.
· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
· Maintain complete knowledge at all times of:
o All spa/hotel features/services, hours of operation.
o All rates, special packages and promotions.
o Availability status for any given day.
o Scheduled daily group activities.
o Products/merchandise
· Open Spa for business
· Pick up and count contract bank.
· Set up and maintain reception desk.
· Access all functions and maintain security of computer/point of sale system.
· Maintain log book/memo board.
· Maintain locker key inventory and log.
· Update notes and guest history in computer system.
· Greet guests at entrance.
· Make appointments.
· Confirm treatment availability.
· Book treatments.
· Book spa services packages in computer.
· Process VIP reservations.
· Book standing appointments.
· Enter guest reservations into system.
· Advise of cancellation policy.
· Guarantee status.
· Change reservation.
· Monitor employee spa use.
· Handle guest special requests.
· Process cancellations.
· Process complimentary spa treatments.
· Process no shows.
· Check in guests at spa desk.
· Establish method of payment.
· Process medical releases, as needed.
· Validate parking tickets.
· Thank the guest.
· Call no shows.
· Monitor guest request hotline.
· Monitor guest comment cards.
· Maintain reception area.
· Handle emergency procedures.
· Check-in, check-out videos/books to staff.
· Handle lost and found items.
· Sell merchandise.
· Follow loss prevention procedures.
· Processes merchandise returns.
· Ship guest purchases.