Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas.  The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

JOB OVERVIEW

Food and Beverage servers request or take orders from guests and serve food and beverages, check on guest satisfaction and handle the payment and complaints/concerns of customers

ESSENTIAL JOB FUNCTIONS

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Serve food courses and alcoholic beverages to guests
* Answer questions on menu/alcoholic selections to guests
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

·    Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in outlet assigned.

* Record transaction in MICROS system at time of order
* Check in with guests to ensure satisfaction with each food course and/or beverages
* Set tables according to service standards
* Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
* Maintain cleanliness of work areas, china, glass, etc., throughout the day
* Complete closing duties, including restocking items, turning off lights, etc.
* Present physical and accurate check to guests and process payments
* Ensure uniform and personal appearance are clean and professional
* Welcome and acknowledge all guests according to company standards
* Run food and bus tables when you find extra time
* Anticipate and address guests` service needs
* Speak with others using clear and professional language
* Develop and maintain positive working relationships with others and support your team to reach common goals
* Ensure adherence to quality expectations and standards
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Thank guests with genuine appreciation
* Perform other reasonable job duties as requested by Supervisors