Overlooking the Pacific Ocean in the town of Del Mar, L'Auberge Del Mar is the perfect place to enjoy all that Southern California has to offer. After a $26 million renovation introducing award-winning dining options and a cheerful and cozy spa, we're proud to say that the sea has never been this sweet.
   
Our most important priority is to make L'Auberge Del Mar a successful, enjoyable and progressive place to work. Our associates are our greatest assets and we pledge our best efforts to ensure that every associate is respected as an integral part of the L'Auberge team. Our commitment to excellence ensures a level of service that consistently anticipates and exceeds the expectations of our guests. Our associates take a pro-active approach to provide consistently high standards of personal and attentive service to our guests. L'Auberge embraces an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. We offer a competitive compensation and benefit package, 401 (k) retirement plan with matching contributions, career development programs, exceptional training programs , amenity discounts, Destination Hotel and Resorts discounts, complimentary meals and parking, opportunities for promotion from within, holiday dinner parties, associate recognition programs, associate opinion surveys, paid vacations and holidays. If you want to be challenged, make a difference, and experience a sense of accomplishment, we invite you to learn more about our exciting employment opportunities.

JOB OVERVIEW:

Assist Director of Revenue Management with supervising and training Reservation Agents and Group Rooms Coordinator, ensuring that all procedures are performed to the hotel's standards.  Assist where necessary to ensure optimum service to guests, visitors and other departments.  Responsible for booking reservations and answering phones.

ESSENTIAL JOB FUNCTIONS:

ESSENTIAL JOB FUNCTIONS

 

1. Take reservation calls, answer phones.

2. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

3. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

4. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

5. Maintain positive guest relations at all times.

6. Resolve guest complaints, ensuring guest satisfaction.

7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

8. Maintain complete knowledge of:

a) All hotel facilities/services, hours of operation.

b)    All guest room layouts, bed types, décor, appointments, and locations.

c) Room availability for any given day.

d)    Restricted dates, rates and room types.

e) All room rates, packages and promotions.

f) Specific arrangements between hotel and travel agencies, corporate reservations center.

g)    Entertainment/special events scheduled in the hotel.

8. Access all functions of the computer system.

9. Ensure that the Reservation lines are attended at all times during scheduled hours and that sufficient staffing is present to meet the daily business demands.

10.  Document any late or absent employees; maintain accurate and current employee records.

11.  Schedule and assign staff breaks.

12.  Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests, etc.).

13.  Legibly update information board.

14.  Ensure staff's knowledge of hotel services, features and amenities.

15.  Prepare and communicate assignments to the staff.  Assign additional tasks as they arise.

16.  Respond to incoming calls.

17.  Access and ensure that Reservation Agents properly access all functions of Reservations system.

18.  Monitor and ensure that Reservations staffs perform their job functions to the hotel's standards.

19.  Monitor and ensure that all reservations (including manual) are input into the system.

20.  Monitor reservations requested by fax, telex mail and e-mail.

21.  Ensure guest history accounts are kept current.

22.  Ensure advance deposits, refunds of such and confirmations of both are processed.

23.  Ensure group files are accurate and kept current.

24.  Ensure that group requirements are entered from the sales booking sheet.

25.  Process change forms received from Sales after checking availability; resolve any discrepancies.

26.  Ensure that group room blocks are released to general inventory after group's cut-off date or cancellation.

27.  Ensure that rooming lists are input into the system.

28.  Pre-block group rooms where special requests are made.

29.  Conduct a week formal training program on the required job functions with criterion expected and department orientation with new hires.  Conduct ongoing training with existing staff.

30.  Work closely with other departments to effectively accommodate guests' special requests and amenities.

31.  Communicate designated VIP reservations to the General Manager and department managers.

32.  Work closely with the Front Desk Manager.

33.  Review master file activity report daily for accuracy of codes, rates and guest information.

34.  Communicate room availability (particularly status changes on any date) to Reservations staff, Front Desk Manager and Front desk staff.

35.  Review any reservations erroneously taken during restricted dates with individual responsible.

36.  Review previous night's occupancy report and track for forecasting future business patterns.

37.  Monitor wait list and determine priority of guests to be contacted for room availability.

38.  Create Travel Agent Master in computer.

39.  Review Travel Agency Commission Report daily for accuracy; resolve any discrepancies.

40.  Monitor system problems, maintain log of such and coordinate corrections with the service company representative.

41.  Prepare work orders for maintenance repairs and distribute to Engineering.

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