Assistant Front Desk/Guest Services Manager - Wyndham National Harbor Resort - Oxon Hil...
Wyndham Vacation Ownership
Location: US - MD - oxon hill
Jan 14, 2013
Wyndham Vacation Ownership
Employer
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Job Details
This is a full time position with medical, dental, tuition reimbursement and travel/hotel discounts available within 30 days of hire!
Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
Job Summary:
* Support the Front Desk/Guest Service Manager in the responsibility of leading the Front Desk, PBX, and Bell Staff and providing managerial coverage during dept manager's days off.
* Assist in the development of department supervisors and associates.
* Hire, train and retain associates for all supervised departments.
* Conduct coaching cessions when needed.
* Perform the duties of Manager on Duty and ensure guest satisfaction and WVO standards are met.
* Maintain a positive working relationship and open line of communication with Resort department managers.
* Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics.
* Responsible for monitoring of rooms inventory, rate and plan availability.
* Provide guidance and assistance to Guest Services team members.
* Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget.
* Provide evaluations, coaching and development for Guest Services team members. Create and implement training and development plans.
* Monitor guest satisfaction processes and respond to guest concerns and inquiries.
* Be proactive by providing hands-on support during peak business times.
Qualifications:
Associates degree or equivalent experience.
3 to 5 years of hotel experience with no less than 2 years in a role supervising team members.
Excel experience and computer proficiency is required due to the multitude of computer systems used in this position.
Able to handle stress in a fast-paced work environment.
Adaptable, flexible and able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
Able to effectively deal with internal and external guests, some of whom will require levels of patience and tact to defuse anger, collect factual information and resolve conflict. Ability to exercise good judgment in making decisions.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
Associates degree or equivalent experience.
3 to 5 years of hotel experience with no less than 2 years in a role supervising team members.
Excel experience and computer proficiency is required due to the multitude of computer systems used in this position.
Able to handle stress in a fast-paced work environment.
Adaptable, flexible and able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.
Able to effectively deal with internal and external guests, some of whom will require levels of patience and tact to defuse anger, collect factual information and resolve conflict. Ability to exercise good judgment in making decisions.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Timeshare
Rooms - Front Office/Guest Services