Resort Front Desk Associate - Wyndham National Harbor Resort - Oxon Hill, MD
Wyndham Vacation Ownership
Location: US - MD - oxon hill
Feb 12, 2013
Wyndham Vacation Ownership
Employer
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Job Details
This is a full time position with medical, dental, tuition reimbursement and travel/hotel discounts available within 30 days of hire!
Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 165 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues.
To say we are in a growth mode is an understatement. Having just acquired Shell Vacations, being named by Forbes Most Admired Companies four years in a row, ranked amount Top 10 in greenest companies two years in a row as well as Top 10 in Diversity and we are ready for more! We continue to set the bar higher and our team will accept nothing but the best - we want dynamic, goal oriented, customer focused professionals who want to lead, grow and contribute in the industry's leading company
Job Summary:
* Greet, register, establish necessary credit for and issue keys appropriately to guests.
* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
* Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
* Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
* Communicate with other departments as needed via telephone and two-way radio.
* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
* Balance all cash receipts and work performed during shift and performs a bucket check on shift.
* Distributes guest and staff mail and messages as necessary.
* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 165 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues.
To say we are in a growth mode is an understatement. Having just acquired Shell Vacations, being named by Forbes Most Admired Companies four years in a row, ranked amount Top 10 in greenest companies two years in a row as well as Top 10 in Diversity and we are ready for more! We continue to set the bar higher and our team will accept nothing but the best - we want dynamic, goal oriented, customer focused professionals who want to lead, grow and contribute in the industry's leading company
Job Summary:
* Greet, register, establish necessary credit for and issue keys appropriately to guests.
* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.
* Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
* Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.
* Communicate with other departments as needed via telephone and two-way radio.
* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.
* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.
* Balance all cash receipts and work performed during shift and performs a bucket check on shift.
* Distributes guest and staff mail and messages as necessary.
* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
* High School diploma or equivalent.
* At least one year of front desk experience in a hospitality/hotel environment.
* Basic office skills helpful including basic math, proper cash handling procedures.
* Reservation software or proven aptitude and familiarity with computers and computer software in general.
* Must maintain a professional appearance and a cordial attitude towards all guests and staff.
* Able to handle the stress of high customer demand in a hospitality environment.
* Must be people oriented and able to work independently or with others as needed.
* Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
* At least one year of front desk experience in a hospitality/hotel environment.
* Basic office skills helpful including basic math, proper cash handling procedures.
* Reservation software or proven aptitude and familiarity with computers and computer software in general.
* Must maintain a professional appearance and a cordial attitude towards all guests and staff.
* Able to handle the stress of high customer demand in a hospitality environment.
* Must be people oriented and able to work independently or with others as needed.
* Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
WVO is a drug-free workplace and requires a background check and drug test prior to employment.
Additional Details
No
Applicants who do not already have legal permission to work in the United States will not be considered.
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No
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Hotel/Resort
Front Desk