The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

This person will be responsible for managing the associates and day
to day operations of the front desk. Ensure that Omni customer
service standards are maintained and that every guest is satisfied.
Ensure that the Front Desk and Rooms Controlling operate at peak
efficiency to give a maximum utilization of guestroom availability in
attaining high occupancies and with minimum overbooking. To ensure
the accuracy of the Front Desk records with direct and open lines of
communications to other departments within the hotel. Takes a lead
role in marketing efforts to include Select Guest, Promotional
Packages and ensure accurate occupancy forecasting. In conjunction
with night audit staff, ensure timely and accurate reporting of daily
operating results and statistical information as related to revenue
and expenses. Previous customer service experience required.

Job Requirements

This person may be required to be the relief Overnight
Manager 2 days
per week. Candidate must be flexible with schedule and
able to work
AM?s, PM?s, Overnights, Weekends and Holidays. Previous
Front
Office supervisory experience preferred.