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About Concord
Concord Hospitality Enterprises Company is an award winning hotel management and development company. Through the combined efforts of over 2,600 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in. Job Description This is a dual position, Human Resources/Accounting Manager. Human Resources Manager Description SUMMARY: Administers, directs, and controls the operations of the Human Resources Department. Coordinates and directs the recruitment, processing, and orientation of qualified applicants for all positions. Monitors performance appraisal system, ensures record keeping, individual and group counseling, benefits administration, department intercommunication, and wage and salary administration. Monitors compliance with established personnel policies and procedures. Acts in concert with the management team as directed by need or the General Manager. RESPONSIBILITIES: If available, trains all associates in the Human Resources department how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures. Keep "open communication" between managers and associates. Provides disciplinary action when, and if, necessary. Provides associates with the tools they need to perform their jobs. Takes immediate actions on problems that are encountered in the Human Resources department. Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed. Maintains accurate associate records including personal data, tax information, performance reviews, accrued benefits, wage and salary information. Administers and maintains accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs. Coordinates the property effort for union avoidance. Maintains accurate records and reports all OSHA information required by law. Oversees the administration of accurate record keeping with regard to immigration laws. Responsible for generating annual department budget and monitors period profit and loss statement. Monitors associate insurance and benefit programs and ensures availability to eligible associates. Conducts annual wage and benefit survey according to Concord Hospitality guidelines. Monitors department salary and hourly wage structure. Assures timely processing of claims for unemployment and workers' compensation claims. Monitors use of performance appraisal programs and ensures consistent, legal, and appropriate use of the program. Analyzes staff needs and prepares appropriate recommendations. Recommends and implements appropriate training programs to include "train the trainer" and development training. Coordinates Management Orientation Program. Develops and implements general Orientation Program and reviews associate handbook for all staff. Counsels with associates; ensures compliance with Concord Hospitality Guarantee of Fair Treatment and Open Door Policy. Conducts exit interviews for all terminated personnel. Responsible for proper job posting procedures. Oversees Associate Relations Programs (service award banquet, associate picnic, etc.). Analyzes property turnover and retention figures. Develops and monitors associate communication system (newsletter, bulletin boards, etc.) Interviews and hires new personnel as needed. Reviews and approves all reviews, hires, job transfers, warning notices, counseling sessions, and terminations. Evaluates staff performance on a ninety day, and annual basis. Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. Learns, understands, and refers to the Standard Operating Procedures. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Reports substandard (unsafe) conditions to supervisors. Knows department fire prevention and emergency procedures. Follows safety and security procedures and rules. Adheres to all policies and procedures. Project enthusiastic, optimistic, helpful attitude. Provides for a safe work environment by following all safety and security procedures and rules. Assist other Leadership Team members and/or managers when needed. Acounting Manager Description SUMMARY: Administers, directs, and controls the operations of the Accounting/Night Audit Department. Also assists the General Manager through a dotted line reporting function in running the hotel by providing information, assuring ownership of proper control and prudent management through direct reporting responsibility. RESPONSIBILITIES: Protects the assets of the hotel. Provides the General Manager with timely and accurate data on which to make management decisions. Provides accurate and meaningful financial statements to owners and management. Ensures proper controls are in place and monitors such controls. Ensures the various areas under the responsibility of the Controller are operating effectively and efficiently. Ensures the controls are minimizing losses and maximizing profits by retaining revenues, reducing expenses, and safeguarding hotel assets. The Controller coordinates budget preparation and the full involvement of Department Heads is obtained. Prints daily statements, copies all related back up and mails with statements as necessary. Post Ledger payments daily. Process returned checks through Ledger and complete check requisition to reimburse bank. Send all returned checks that do not have valid credit card approval to collections immediately. Clear Exec Off account daily. Verify division numbers on all departments. Print weekly reports. Sign for, set up account for, and log advance deposits. Answer any guest questions/research. Post all charges, rebates, etc. Administer 10-30 day calls on outstanding accounts. Direct bill and maintain records for UPS, FED-EX, AirBorne, etc. Handle credit card inquiries and charge backs. Reconcile credit card accounts. Prepare and run write-off meetings at end of month. Weekly status reports to sales and catering. Process vouchers. Formulate and execute a strategy to keep the Days Sales Credit Outstanding under 32 days. Responsible for general office duties. Record all cashier overages and shortages. Publish cashier over/short daily to department heads and appropriate Leadership Team Members. Submits payroll every other week on the Monday before Pay Days. Keeps "open communication" between subordinates, peers, and associates. If available, trains all associates in the Accounting department how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures. Provides disciplinary action when, and if, necessary. Participates in weekly Leadership Team meetings, property MOD program, weekly staff meetings, monthly department and safety meetings Administers and maintains accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs. Deviations of hotel policies, procedures, legal requirements, and contractual obligations, which come to attention, are reported to the General Manager. Responsible for generating annual department budget and monitors period profit and loss statement. Interviews and hires new personnel as needed. Evaluates staff performance on a forty-five day, ninety-day, 6 month, and annual basis. Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization. Learns, understands, and refers to the Standard Operating Procedures. Knows department fire prevention and emergency procedures. Follows safety and security procedures and rules. Assist other Leadership Team members and/or managers when needed. Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook. |
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