Event Manager

The Stanley Hotel is a historic landmark hotel in a spectacular mountain location, offering old-world charm matched with modern amenities.  Listed on the National Register of Historic Places, the hotel features 140 historic guest rooms in three buildings including the original main hotel, the newly-remodeled Lodge at the Stanley, and the luxurious Presidential Cottage. The Stanley Hotel, at 7,522 feet above sea level, is located just minutes from Rocky Mountain National Park and overlooks Estes Park, Colorado.

Job Overview:

The Event Manager is responsible for effectively selling, planning, and servicing all wedding and social related events with primary responsibility for on-site day-of coordination for all events, even those that are planned by other managers and staff.  The Event Manager will need to be present at final walk-through appointments with clients and be able to adapt and understand quickly the needs and requirements for the event with regards to catering and banquets.                                                                                                                                         

Major duties include, but are not limited to:

• Handle inquiry calls and emails in a timely manner, including follow-up. 
• Schedule and conduct prospective Site Tours (some impromptu) with potential clients to review wedding packages, event spaces, and guestrooms.
• Create and manage sales contracts, all payments, complete event planning, and full execution of event from start to finish.
• Manage wedding clients with regards to planning, room blocks/reservations, and outlet services (i.e. restaurant, parlour salon, etc.).
• Develop menus and agendas, ensure BEO’s are issued and complete all pertinent correspondence with outside vendors to finalize programs.
• Coordinate event details with clients and vendors and create BEO’s and diagrams with event information.
• Communicate effectively with other departments in the hotel regarding the BEO information and details of the event, including food and beverage, front desk, reservations, banquets, and housekeeping.
• Meet with clients upon arrival to the hotel for their event, review the course of events and introduce other staff (Senior Catering Manager, Banquet Supervisor, Banquet Captain, etc.).
• Monitor quality of service in Banquets before and during events.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.  Communicate promptly, efficiently, and in a pleasant manner.
• Network with outside planners and vendors for special events.  Attend trade shows.
• Be effective in handling challenges and guest issues, including anticipating, preventing, identifying, and solving problems as necessary.  Be proactive!

Seeking a high energy, self-driven individual who enjoys being in a fast paced environment and who can adapt to challenging and sometimes stressful situations with ease.   Requires at least 2 years of progressive experience in a medium/large sized hotel/resort property which includes wedding planning, day-of coordination, or related experience.  Must have knowledge of wedding sales and negotiation techniques, banquet logistics, event planning and coordination, and general food & beverage functionality.  Strong organization, detail-oriented, and time management skills required.  Excellent written, oral and interpersonal communication skills.  Due to the nature of work, the ability to walk at a fast pace between event sites, helping to setup/break down event items, navigating stairwells, etc. is a must.

Highly Desirable:  Bachelor degree in Business, Hospitality or related field.  Experience with Delphi and Epitome computer programs.