At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.
We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.
"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"
The Host or Hostess's basic function is to provide the guests, either on the phone or in person, with information and support in a professional and gracious manner.
The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, and use the guest's surname!
Provide fair and consistent seating of guests.
Receive and record reservations by phone or in person.
Accurately handle paperwork.
Receive incoming calls.
Take room service calls and orders (if necessary).
Check floor and tables for accuracy and cleanliness.
Assist in bussing tables as needed.
Maintain a clean podium.
If any orders are "carry-out", package and check-out (if necessary)
Stock host/hostess stand.
Refill beverages as business demands.
Provide information to guests as requested.
Perform other restaurant and customer service related requests to guests.
SUPERVISORY RESPONSIBILITIES:
None.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee is occasionally required to reach with hands and arms and taste or smell.
The employee must regularly lift and/or move up to 5-10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderated to loud.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
