The Power of One®

The "Power of One" is the key component of the Omni Hotels' company culture:  it's the way we work.

Omni Hotels associates are encouraged to make decisions that exceed the expectations of our internal and external customers by using The Power of One" service code.  Our culture provides associates with the training and authority to make these decisions in a positive, supportive environment and rewards them through the Omni Service Champions program.

Job Description

Your Search Stops Here......egin a Rewarding Career with
Omni Hotels and Resorts! The Omni Charlotte Hotel is
currently seeking professional, experienced Full Time
Loss Prevention Agent to serve as security agent and
guest service liason.

Responsibilities Include:
*Performs security rounds of the hotel, including guest
and associate areas.
*Visits all locations requiring special attention as
required.
*Responds immediately to emergency situations and
assigned Security requests.
*Ensures guest, associate and hotel safety and security
at all times.
*Is courteous, tactful and helpful, but firm in
enforcing hotel policies and procedures.
*Reports all activities during each shift, with oral and
computer reports.
*Performs duties as assigned by the Security Supervisor
and Rooms Managment Team.
*Creates and maintains the highest standards of Security
at all times, being professional in attitude, appearance
and application.
*Conducts bag checks on hotel associates as assigned by
Security Management.
*Confiscates all unauthorized parcels and items and
notifies Security Management.
*Protects hotel from admission of undesirables and
others not conducting legitimate business within the
premises.
*Effectively handles service recovery situations,
ensuring guest satisfaction at all times.
*Actively engages with guests, creating wow moments at
every opportunity

Job Requirements

Requirements Include:
*Previous customer/guest service experience; loss
prevention experience strongly preferred. Hotel
experience also preferred.
*Previous experience in high customer contact
environment; with previous experience answering customer
questions, handling customer concerns and sensitive
situations.
*Must possess the ability to multi-task in a busy
environment, follow through successfully on guest
requests, ensure guest satisfaction, and work as a team
player.
*Must be service and detail oriented; possessing a
friendly approachable demeanor and strong
problem-solving skills.
*Excellent communication and presentation skills,
including ability to complete shift and incident
reports.
*Adequate computer skills to include Microsoft Office.
*The ability to stand and/or walk for long periods of
time, indoors and out, and lift/push/pull up to 30 lbs.
*Must have an unexpired CPR certification.
*Be able to work a flexible schedule; including 1st, 2nd
and 3rd shifts (overnight), weekends and holidays. This
position will work primarily PM (2nd) shift. Only those
able to meet this schedule requirement should apply.