Assistant Outlets Manager
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Major Duties and Responsibilities:
* The number 3 role in F&B as the Assistant Outlets Manager to IRD, Roof Garden and Private Events.
* Establish and maintain a seamless level of 5 Diamond service throughout all F&B Departments which includes our relationship with Café Boulud as it relates to IRD, Roof Garden and Private Dining
* Manage schedules, payroll, purchases and expenses to maximize profitability, while maintaining service levels.
Detailed Responsibilities:
* Ensure high lever of service maintaining a high profile with customers and staff.
* To ensure the prompt and efficient service to the required standards in F&B.
* To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against sales analysis, menu costing and cash
* To ensure that team members are always correctly and smartly dressed, that they offer professional and courteous service to our guests
* Ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation
* To hold regular leadership meetings and attend meetings as required
* Ensure that the causes of staff grievances are investigated and the appropriate action taken
* Ensure that fair discipline is effected
* Function as the point person for union issues and assist in training managers on how to manage a union workforce.
* Develop growth and development plan for high potential team members.
* Collaborate with HR in designing modules that directly relate to guest service, satisfaction and quality of product and service.
* Evaluate and modify current vendors and contracts as needed.
* Revise all Food & Beverage job descriptions as needed
* Evaluate current staffing levels and productivity
* Establish Food & Beverage SOPs as needed.
* Review current Surrey SOPs, identify gaps and develop training plan to address need areas
* Ensure the Food and Beverage team members are properly trained on The Surrey standards
* Set up policies and procedures and ensure they are in accordance with The Surrey standards
* Interview and select Union & Non-Union team members referred by HR
* Collaborate with the Executive Commitee team to create action plans to correct inconsistencies within Food and Beverage and Minibar services.
* Review weekly forecast volume for covers and revenue.
* Review and approve scheduled hours in line with volume range
* Ensure all overtime is authorized
* Identify and implement better methods for efficiency and reduction of payroll costs
* Know and adhere to all company policy and procedure
* Handle special projects given by F&B Manager and General Manager
* Holds Food Handlers Certificate.
* Perform any other duties and special projects required by senior management
* Ensure good working conditions for all Team Members. Maintain a safe and pleasant environment that reflects the hotels cultural diversity.
* Manage and control inventories for cleaning and guest supplies.
* Performs other duties and responsibilities as assigned or required.
* Handle and resolve all guest issues successfully and prevent further repeat occurrence.
* Conduct daily space inspections to focus on cleanliness, physical and hotel specific standards.
* Perform Lobby Duty as scheduled.
Experience and Qualifications:
Strong, positive interpersonal skills
Project management experience
Ability to manage diverse work force
Direct experience in hotel operation
Desirable:
Knowledge of a second language
CPR Certificate
Union experience in a 4 diamond hotel and room service department with a proven track record of success