General Manager / AGM

Raines Development Group is seeking General Managers and Assistant General Managers for existing market leading Select Service Hotels as well as a new 50 room boutique hotel.

Summary

Administers, directs, and controls the operations of the Hotel. Accountable for achieving budgeted revenues/profits, while maintaining the operational and service standards prescribed by Raines Development Group.

Responsibilities:

Other duties may be assigned

- If available, trains associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.

- Keep open communication between managers and associates.

- Provides disciplinary action when, and if, necessary.

- Provides associates with the tools they need to perform their jobs.

- Takes immediate actions on problems that are encountered in the Hotel.

- Participates and conduct the following

a. Daily Stand-Up Meetings or Huddles

b. property P.I.C. (Person In Charge) Training

c. weekly sales meetings

- Promote teamwork and associate morale.

- Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

- Ensures accurate records of necessary federal, state, and local reports as required by the applicable laws, franchise SOPs, and Concord/local SOPs.

- Ensures accurate records and reports all OSHA information required by law.

- Monitors department salary and hourly wage structure.

- Coordinates Management Orientation Program.

- Interviews and hires new personnel as last interview in process.

- Reviews, approves, and makes final decision on all terminations.

- Evaluates assigned staff performance on a, ninety day, and annual basis.

- Conducts self to reflect the high standards of professionalism within the Concord Hospitality organization.

- Learns, understands, and refers to the Standard Operating Procedures.

- Knows department fire prevention and emergency procedures.

- Follows safety and security procedures and rules.

- Adheres to all policies and procedures.

- Project enthusiastic, optimistic, helpful attitude.

- Assist other Leadership Team members and/or managers when needed.

- Each associate will be required to follow the rules as found in the Raines Development Group Handbook.

- Monitor service trends by speaking with guests and reviewing written guest comment cards and guest tracking  information to ensure brand and Concord Hospitality service standards are achieved.

- Resolve all service issues via written communication or phone calls to the complete satisfaction of hotel customers.

- Recognize associates for demonstrating outstanding service initiative with guests and fellow associates.

- Understand competitive market conditions and communicate this information with the Director of Sales.

- Participate in developing hotels direct sales plan/pricing strategy.

- Investigate lost or turndown business.

- Represent the hotel in the market and develop relationships with key accounts.

- Review inventory control and selling strategy daily.

- Oversee comp rooms and charity donations inquiries.

- Handle local media inquiries regarding advertising, questioning, and representation.

- Review Invoices and approve for payment.

- Ensure budgeted revenues and profits are achieved.

- Ensure accounting policies are in place.

- Perform hands-on duties as needed to deliver guest services.

- Ensure food service meets proper food handling sanitation requirements.

- Responsible for sanitation standards via monthly inspections of guest rooms, public areas, grounds, storage/work areas and all kitchen areas.

- Ensure that preventative maintenance programs are completed on schedule and meet brand and Raines Development Group quality standards.

- Ensure that energy conservation programs are in place.

- Responsible for management systems - i.e. accounts payable, accounts receivable, and payroll.

- Become involved in community affairs and government - i.e. Councils, local hotel associations and local charities.

- Check call accounting system regularly. Review phone charges to ensure proper billing.

- Assist Engineering Manager by planning redo projects determine recommended scope for work outside of the general redo resolve redo related problems with Engineering Manager.

- Review invoices for major projects resolve problems as necessary.

- review service contracts with vendors, review bids and make recommendations periodically check on service quality track expiration of local contracts and license renewal.

- Work to resolve legal issues related to standard warranty process for building damage.

- Minimum two years experience as Hotel Manager/AGM

- Has managed/overseen both & Rooms Division limited Food & Beverage

- Excellent planning, organization, and guest services skills

- Outstanding leadership and communication abilities

- Proven track record in the hotel industry demonstrating achievement of outstanding profit and guest service related goals

- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively

- Able to work a flexible schedule, including weekends and holidays