General Manager

Multiple management positions open in Chicagoland and Des Moines, Iowa locations**

Ensure compliance with company and franchise standards for personnel administration and performance, service to patrons and room rates

-Train associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures 

-Keep open communication between managers and associates

-Provide disciplinary action when, and if, necessary

-Provide associates with the tools they need to perform their jobs

 
-Take immediate actions on problems that are encountered in the Hotel 

-Solicit for, interviews and hires new personnel

-Aware of fire prevention and emergency procedures

-Resolves all service issues via written communication or phone calls to the complete satisfaction of hotel guests

-Investigate lost or turndown business
 

-Represent the hotel in the market and develop relationships with key accounts

 
-Review inventory control and selling strategy daily 

-Develop a sales culture in the hotel through direct involvement in the sales process

-Develop and maintain effective revenue management strategies and setting aggressive goals that will drive the property’s financial performance

-Perform hands-on duties as needed to deliver guest services and build/maintain guest satisfaction

-Ensure that preventative maintenance programs are completed on schedule and meet brand and quality standards

- Negotiate service contracts with vendors, review bids and make recommendations

-Resourcefulness in problem solving and task completion ranging from hiring to sourcing supplies as well as departmental creativity

-Create local and national marketing plans and pricing strategies and knows market segments. Responds quickly to changing market conditions and revises strategies accordingly

-Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings

-Provides a professional image at all times through appearance, dress and communications both verbal and written

-Follow company policies and procedures and is able to effectively communicate them to subordinates
 

-Regular monitoring and maintenance of online travel channel site content, and social media feeds such as Facebook and Twitter

Education/Experience:
-5 years of hotel management experience with three years in a General Manager position 

-College degree is preferred
 

Certification and/or License Requirement:
-General Manager and/or other certification as required by franchise
 

Skills:
-Customer skills
-Computer skills

-Excellent leadership skills with a hands-on, lead-by-example work style