SMERFE Catering Sales Manager

Greenwood Hospitality Group is engaged in the acquisition, repositioning, and management of upscale, full-service and select-service hotels. The vision of Greenwood is to be the industry standard for full-service and select-service hotel investment and management companies. The company seeks to redefine excellence in its partnerships with investors, hotel owners, and team members.

Exciting opportunity, as Greenwood Hospitality Group is searching for a Catering Sales Manager for the Crowne Plaza Hotel Cleveland/South Independence.

A new company, a better way of doing business.

Each hotel and investment opportunity is unique. As a hotel manager, Greenwood believes in designing custom solutions that cater to the specific market, personnel, and circumstances of each asset. As an investment sponsor, Greenwood faces no time or geographic constraints to place capital. The firm can afford to pursue deals that make sense, in the locations where valuations are reasonable.

Greenwood provides the flexibility and individual attention to each situation that only an independent, closely-held company can afford. As a result, the firm's investors, owners, and employees know that their best interests are driving Greenwood's decision making.

We achieve our vision and mission through the pursuit of our core values.

Integrity in conduct - We expect the highest standards of ethical and respectful conduct, honest communication and professional integrity.

Excellence in performance - Excellence is not achieved, it is maintained through the relentless pursuit of continuous improvement.

Cooperation in action - Greenwood encourages leadership development at every position and celebrates the successes we achieve together.

To our Team Members, we promote:

• Appreciation: We celebrate and acknowledge contributions and successes
• Coaching: We equip and empower, never dictate
• Future Opportunities: We grow together as an entrepreneurial, dynamic company
• Honor: We strive for respect and integrity at the highest levels
• Interdependence: We work together and win as a team
• Participation: We want everyone to share in the success of the company

Exciting opportunity, as Greenwood Hospitality Group is searching for a Group Sales Manager for Crowne Plaza Independence, Ohio.

The Crowne Plaza is an independent hotel located in Independence, Ohio featuring 178 guest rooms and over 10,000 square feet of premium meeting and banquet space. This hotel is building an outstanding reputation for exceptional service and excellence.

GENERAL PURPOSE

Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals.

Position is responsible for finalizing catering only business. Recommends program and procedural changes.

ESSENTIAL DUTIES/RESPONSIBILITIES

Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.

Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.

Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.

Prepare status and period end reports.

Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.

Maintain professional and positive communication to both guests and fellow employees.

OTHER DUTIES/RESPONSIBILITIES

Participate in communication and professional organizations to maintain high visibility and promote sales.

Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.

Local travel required. Own vehicle required for sales calls.

Hours: 40-50 hours over a five day period; days and times may vary based on need. Must be available when personal accounts are in house.

SUPERVISORY DUTIES

No supervisory responsibility other than for self.

JOB QUALIFICATIONS

Knowledge

Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing.

Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.

Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Ability to drive to outside sales calls.

Skills

Excellent hearing required for verbal interaction with guests and associates.

Excellent vision required for viewing set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Abilities

Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

Mobility - ability to service clients on a moment's notice, variable distances.

Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

Climbing - up to 55 steps, 3-5% of 10 hours. Driving - distance varies for sales calls (approximately 20%).

Education/Formal Training

More than two years of post-high school education, but less than a degree from a four year college.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).