Guest Service Manager
Property Name:
Hyatt Chicago Magnificent Mile
Job Title: 
Guest Service Manager
Location: 
Illinois-Chicago
Company Name: 
City: 
Chicago
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Yes
Salary: 
 
Bonus Pay: 
No
Accommodation: 
No
Address: 
 
Fax: 
 
Email: 
 
Phone: 
 
 
Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry. We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotel Company, you become family. Join us today!

Delivering Hospitality, Creating Value, Every Customer, Every Time

At Davidson Hotels & Resorts we recognize our people are our greatest asset. We are committed to making Davidson a great place to work. We provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!

Established in 1974, Davidson Hotel Company is a leader in the hospitality industry and a rapidly growing hotel company. We are a full service hospitality company providing management, development, acquisition, accounting and consulting expertise for the lodging industry. Our portfolio of hotels is focused on upper 3 and 4 star properties such as Hilton, Embassy Suites, Doubletree, Renaissance, Marriott, Westin, Sheraton, Hyatt Regency, Radisson and impressive Independent and Select Service Hotels.

The position of Guest Services Manager will  coordinate front office activities of the hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures. Confers, cooperates and reports to the Front Office Manager on hotel activities. Answers inquiries pertaining to hotel policies and services. Greets important guests. Arranges for private telephone line and other special services. May patrol public rooms, investigate disturbances, and warn troublemakers.

Our company culture fosters teamwork, guest service, and individual accountability. We deliver the best service, quality, and value to every customer, every time – the driving philosophy of our business. We want our hotels to be the best and our guests to be beyond satisfied. To achieve that goal, we hire the most highly qualified people available and provide a competitive benefits package which includes:

• Health insurance
• Dental insurance
• Vision
• Paid Time Off (PTO)
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Basic Life Insurance
• Company-paid Accidental Death & Dismemberment
• Company-paid Short Term Disability
• Company-paid Long Term Disability
• 401k Plan

To learn more about Davidson Hotel Company visit our website, www.DavidsonHotels.com and apply today!

 QUALIFICATIONS:

  • High School graduate or G.E.D. equivalent.  College Degree in Hospitality Preferred.
  • Cash handling experience.
  • Read, write and speak English fluently.
  • Six months Front Desk experience
  • Computer experience preferred.
  • Luxury hotel experience is a plus!

 

EOE M/F/D/V

Davidson Hotels & Resorts is a drug free workplace.  Pre-employment drug test, background check, and job assessment required.

 

Due to the volume of applicants we are unable to respond to all applicants.  We respectfully request No Phone Calls Please.
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