First Hospitality Group is a national, experienced and established hospitality management and development company serving the investment and real estate industries.

Since 1985, we have been an award-winning pioneer in the hospitality industry. We have successfully developed, marketed and managed a host of over 16 brands and 50 properties throughout the midwest.

We know the industry and we know the players. Through our deep-rooted relationships with key leaders in the hotel, restaurant and finance communities, we collaborate on each project to maximize and achieve the profit potential for each site.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

Hilton Indian Lakes Resort is looking for a Front Desk Supervisor. This opportunity is ideal for someone highly motivated, energetic with detailed Front Office background.
 

BASIC PURPOSE

Supervise Front Desk staff and maintain the operations of the Front Desk.

JOB RESPONSIBILITIES (include, but are not limited to)

1.  Oversee daily pre-assigning of guest rooms.  Coordinate selling of guest rooms on sold out dates.

2.  Train, cross-train, and retain front desk personnel.  Ensure that personnel adhere to all hotel policies.  Administer corrective action as necessary.

3.  Provide courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints.

4.  Assist guests on arrival, handle check-in and checkout swiftly and accurately.

5.  Handle departmental accounting of monies, receipts, guest accounts and other forms or credit.  Post all charges.

6.  Answer guest inquiries and/or direct guests to appropriate departments or managers.  Resolve guest complaints.

7.  Possess absolute knowledge of emergency, safety, and security procedures, local emergency numbers and agencies, which should be contacted in those situations.

8.  Notify security and/or manager of any suspicious actions by guest or visitor.

9.  Contact housekeeping and engineering to communicate any guest needs.

10.  Assume all responsibilities as delegated by the manager and other duties that may be required to fulfill customer needs and requests.

SUPERVISORY RESPONSIBILITIES

Supervise front desk staff.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent.  Minimum one-year experience at the front desk.  Excellent math skills, interpersonal skills, and oral communication skills.  Degree in Hospitality, Recreation or similar field preferred

The ability to multi-task, prioritize, handle demands in a timely manner. Must be able to work flexible schedule, must be able to work weekend and may include overnight shifts.