Front Desk Supervisor
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Job Details
- Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
- Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments/ complaints and refer guest to a manager as necessary.
- Contact housekeeping or maintenance staff when guests report problems.
- Keep records of room availability and guests' accounts.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Maintain room key control and supervise guest access to safe deposit boxes.
- Verify banks and deposits each shift and follow all cash-handling and credit policies.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Complete front desk communication log daily.
- Ensure all Front Office policies and procedures are consistently applied.
- Assist the Front Office Manager /General Manager with monthly meetings.
- Responsible for training guest service associates.
- Coordinate activities with other departments to facilitate increased levels of communication and guest satisfaction.
- High School Diploma (or GED or High School Equivalence Certificate)
- 1 year minimum of experience in a hotel guest service position preferred
- Leadership or supervisory experience preferred
Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Front Desk