First Hospitality Group is a national, experienced and established hospitality management and development company serving the investment and real estate industries.

Since 1985, we have been an award-winning pioneer in the hospitality industry. We have successfully developed, marketed and managed a host of over 16 brands and 50 properties throughout the midwest.

We know the industry and we know the players. Through our deep-rooted relationships with key leaders in the hotel, restaurant and finance communities, we collaborate on each project to maximize and achieve the profit potential for each site.

Our Goals:
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.

Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.

The Hampton Inn Ann Arbor North is in search of an experienced candidate with strong leadership skills to be the Front Office Manager.

The Front Office Manager is responsible for managing the day to day operations of the entire Front Office. Duties include, but are not limited to, managing rooms, scheduling, training staff, and coaching and ensuring the highest levels of guest satisfaction are in compliance with company standards.

Other responsibilities include, resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance. Also, liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.

Candidate must have the following skills:

* Strong leadership skills
* Ability to lead and motivate staff
* Strong Hotel Front Office experience
* Previous management and/or supervisory experience
* A sense of urgency for excellent guest service