Concierge
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Job Details
- Provide guests information, access and support to all that New York City has to offer in a professional and gracious manner.
- Offer a warm, sincere and personalized welcome to all guests and maintain and promote hospitality at all times.
- Create special conversations with guests identifying personal preferences in order to record in each guest's profile history.
- Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
- Demonstrate first hand knowledge of the recommendations with thorough research.
- Maintain a consistent and sufficient level of brochures, maps and handouts.
- Maintain a daily log of all guest requests, reservations and confirmations for guests.
- Be knowledgeable of all in-house and arriving guests and aware of all daily events in the hotel.
- Communicate all important and relevant details to management and colleagues.
- Provide a daily list to the Chef Concierge and/or Guest Relations Manager of VIPs' transportation and reservations.
- Respond to all guest needs and requests.
- Previous luxury hotel Concierge experience preferred.
- Ability to multi-task, prioritize and work in a fast paced and team environment.
- Able to work well in stressful and high-pressure situations.
- Able to stand for extended periods of time.
- Member of Les Clefs d'or preferred.
- Excellent verbal and written English communication skills.
- Fluency in French required; Portuguese a definite plus.
Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Concierge Desk