Pollin Miller Hospitality Strategies, Inc. (PMHS) is a leading hotel management company based in Washington, DC. The company manages full service and select service hotel assets, providing development, technical consulting, on-site management, and accounting expertise. The company is a preferred management company for various families of brands such as Hilton Worldwide, Starwood Hotels & Resorts Worldwide, and Choice International.

PMHS's operating philosophy is to achieve financial objectives that satisfy the needs of our capital partners. We place the financial success of each asset we manage ahead of all other preferences. In the process, we are determined to do business the way it should be done: with vision, commitment, and the highest integrity.

As the second in command, the Operations Manager actively contributes to the overall operation of the hotel providing strong leadership to the team. Specifically this person has direct influence and accountability for the cost structure, quality standards, aloft culture and guest satisfaction. In the absence of the General Manager he/she is responsible for the physical property as well as the operation, the Talent and the guest. They have great knowledge of hotel operations, committed to guest satisfaction and providing a great experience every time. Understanding that it is the Talent who make it happen on a daily basis they provide ongoing support and motivation to the team.

30%

• Operate all aspects of the hotel in the absence of the General Manager by following brand standards and established operating procedures as set forth by the ownership
• Assist the GM to achieve maximum profitability through active cost and labor control
• Maintain or exceed target standards with regard to maintenance and cleanliness for guestrooms, the public space and all associated facilities
• Assure the highest standards of security for hotel patrons and employees
• Achieve target quality standard goals for all Food & Beverage operations
• Assure payroll information is input in a timely manner
• Manage all elements of the Rooms and Food & Beverage departments including the preparation and submission of any required reports
• Prepare all management schedules including review of line level
• Conduct employee performance evaluations as prescribed
• Ensure all Talent are trained to maximize service, productivity and efficiency
• Assign and delegate responsibility and authority to individual department leaders to most effectively manage the operation
• Hold regularly scheduled (monthly) meetings to ensure communication between departments leads to maximum guest satisfaction and financial performance

• Oversee Refresh operations to ensure procedures are established to maximize productivity and regulate inventories of linen, terry, guestroom amenities, public space supplies and cleaning supplies
• Ensure brand standards are in place to achieve target guest experience as well as cleanliness and conditions scores for all guestrooms and public spaces
• Certify that procedures and controls are implemented for the laundry operation

10%

• Oversee the Food & Beverage operations to assure W xyz and re:fuel are compliant with brand standards regarding ambiance (lighting, music, scent) service and operating hours
• Ensure each facility meets established cleanliness and condition targets

10%

• Manage the engineering team to ensure the property is well maintained and that all mechanical equipment is in good working order
• Ensure the implementation of a preventative maintenance and work-order system

5%

• Oversee departmental matters as they relate to federal, state and local employment and civil rights laws

5%

• Assist the General Manager with any budgeting, forecasting and P&L preparation as necessary

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Speak, read, write and understand the primary language(s) used in the workplace
• Read and write to facilitate the communication process
• Good communication skills (verbal and written)
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision
• Basic computational ability
• Basic computer skills
• Advanced knowledge of the principles and practices within the Rooms and Food & Beverage disciplines, including experiential knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to make decisions with only general policies and procedures available for guidance
• Ability to apply supervisory/management soft skills
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests

Education
Bachelor's Degree or equivalent education/experience required.

Experience
Four to five years of employment in a related position. Experience with Starwood Galaxy system preferred.