Front Desk Supervisor

The Doubletree Santa Fe Hotel is looking for a qualified, motivated and service-oriented person to join our hospitality team. If you are interested in working for a progressive company that offers competitive wages and benefits, and a fun atmosphere, we urge you to contact us. We are seeking an energetic and motivated Front Office Supervisor with excellent leadership, organization & communication skills for our full service hotel.  Previous experience in a full service hotel with OnQ is preferred.  This will primarily be evening shift 3p-11p. 

We offer a competitive salary and excellent benefits, including bonus incentive program and medical/dental. Potential for promotional opportunities to other THG properties including Marriott & Hilton brands. To learn more about our company please visit our web site at www.thehotelgroup.com.

Doubletree Santa Fe Hotel
Front Office Supervisor

Oversee and manage all Front Office operations. The position is responsible for directing, implementing and maintaining service standards. Hire, train and retain a highly motivated staff. Duties knowing daily house count, expected arrivals/departures, room rates, special packages and promotions. Providing all guests with outstanding and consistent customer service. Assist in selecting, training, scheduling, supervising, developing, disciplining, and counseling employees according to policies & procedures.

1-2 years supervisor experience in Front Office Operations in a hotel environment. Familiarity with POS/PMS and reservations systems. Commitment to the highest levels of hospitality, staff development and guest relations. Excellent communications skills, professional demeanor and a history of progressive development in the hospitality industry.

POSITION PURPOSE
Oversee the daily operations ensuring that front desk and communications meet hotel standards for maximum guest satisfaction.

Observe desk agents and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.

Direct and train desk staff and guest services team. Assist in new-hire and on-going training. Direct and assist desk staff in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Review current daily reports. expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor. Ensure all necessary reports and forms are completed daily.

Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.