At Kimpton it all starts with our culture, which is focused on supporting our employees' personal and professional growth. We believe that if we take care of our employees they will be able to take care of our guests, ensuring the satisfaction of our investors and our future. Our culture inspires confidence and leads to caring service that comes straight from the heart.

We also are a socially responsible employer and citizen thanks to our Kimpton EarthCare and Kimpton Cares programs. Kimpton EarthCare is our industry-leading environmental program in which we have adopted eco-friendly operational practices and products to do our part in supporting a sustainable world.

"Fortune Magazine named Kimpton one of the 100 Best Places to Work For in 2013!"

SUMMARY:  Assist room attendants with removal and replacement of items used by guests during their stay, such as bed linens, towels and bath robes.  Load and unload of deliveries to and from hotel.  Provide customers with quality service in a timely and friendly manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Remove and replace bed linens, towels and bath robes in guest rooms.

Load and unload deliveries to and from hotel.

Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).

Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restroom.

Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.

Get assignments, keys, radio, and special guest requests from your supervisor at the beginning of your shift.

Check and replenish your supplies and cleaning tools.

Greet each guest you see with “Good morning” or (afternoon, evening).

Quickly respond to guest requests in a timely and friendly matter.

Follow procedures for entering and leaving guest rooms.

Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finder’s name.

Work on special projects assigned by Housekeeping Manager, Supervisor, Director of Rooms and General Manager as necessary.

Turn in keys and radio to Housekeeping Department when shift ends.

SUPERVISORY RESPONSIBILITIES:

Does not have supervisory responsibilities.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.