Executive Housekeeper

Job Summary:  The Executive Housekeeper’s job outlook involves planning, organizing, and developing of the overall operation of the housekeeping department in accordance with Company and franchise standards as well as federal, state, and local standards and guidelines.  Must ensure the highest degree of quality guest care is maintained at all times. This list is not an exhaustive list.  A job description is not a definite overview of the expected duties.  Items can be added in the future depending on the departmental development.  The holder of this statement can so be asked to take on other tasks in addition to the ones stated.

Qualifications:

• Must have hotel experience.
• Strong housekeeping/laundry experience required.
• Must be able to pass a criminal background check and drug test.
• History of proven leadership skills.

Skills and specifications:

• Friendly personality
• Excellent interpersonal and communication skills
• Organized
• A keen eye for detail
• Ability to work well under pressure
• Works independently and as part of a team
• Ability to accurately record information
• Enjoys working with and helping people
• Accountable
• Maintains a professional manner with guests, employees, managers, etc.

Essential Duties & Responsibilities:

Property Appearance

• Obtain list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
• Assigns housekeeping and laundry workers their duties and inspects sleeping rooms, bathrooms, hallways, common areas, elevators, stairwells (i.e. inspects overall cleanliness of hotel). All areas of the hotel must be clean, hygienic, attractive, and orderly.
• Updates room status’s in the property management system (PMS)

Financial

• Responsible for effectively costing out housekeeping and laundry schedules.
• Inventories stock to ensure adequate supplies and linen.
• Issues supplies and equipment to workers.

Guest Satisfaction

• Promotes Veritas Hospitality Group’s 100% Commitment to providing Extraordinary Service to our guests throughout the property. Instills the 100% guest satisfaction objective in hourly associates.
• Ensures that all guest related issues are resolved in a manner consistent with the Company’s goals and objectives.
• Ensures all Company and franchise standards are being followed
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.

Organizational and Time Management Skills

• Ability to effectively organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Employee Management

• Recruits qualified applicants. Trains and/or monitors employees in accordance with Company and franchise standards.
• Motivates and gives direction to hourly employees.
• Communicates all policies and procedures to entire staff.  Conducts regular meetings to provide various information including Company communications, policy reviews, local property activities, guest feedback, franchise scores, and events, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with Company policies.
• Ensures all employee documentation is scanned in a timely manner to Human Resources.

• Conducts orientation training of new employees to explain Company policies, housekeeping and laundry procedures, and demonstrates correct use and maintenance of equipment.
• Records data concerning work assignments, personnel actions, and prepares periodic reports.

Miscellaneous

• Maintain and tracks “Lost and Found” system.

• Provides relief back up for housekeeping and laundry.
• Instills a high level of integrity with staff.
• Conducts business matters in a professional, ethical, and courteous manner.
• Dresses in an appropriate professional style in accordance with Company and franchise standards.
• Assigns special projects to housekeeping and/or laundry staff as needed.
• Additional tasks and/or projects may be assigned by the General Manager.
• Attends training seminars to satisfy franchise and Company standards.
• Attends periodic staff meetings with other departments to discuss company policies and guest feedback.

Language Skills

• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.