Guest Service Agent

Stonebridge Companies is a privately owned, innovative hotel management company headquartered near Denver, Colorado. Founded in 1991, Stonebridge Companies has developed over 60 hotels and operated more than 75 lodging properties. Currently, Stonebridge Companies operates over 40 hotels comprising approximately 6,000 guest rooms in Alaska, Arizona, California, Colorado, Nevada, Utah, Virginia and Washington. The diverse portfolio includes select-service, extended stay, mid-scale and full-service hotels in primary and secondary markets.

Stonebridge Companies offers a competitive benefit package that includes Medical, Dental, Vision Insurance, Company Paid Life and AD&D Insurance, 401k -with a discretionary match of 50% of the first 3% of deferral, and Discounted Hotel Rooms.

Stonebridge Companies is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and background screenings for certain positions.

Requirements:

We are currently seeking an friendly and energetic Guest Service Agent to work at our 80 guest room Hampton Inn in the Louisville/Boulder area. If you have the desire to provide exceptional guest service, then we want to talk to you.
ESSENTIAL JOB FUNCTIONS:



Provide guest services in a courteous and friendly manner

Register guests and maintain accurate guest information

Computer operation and maintenance

Petty cash disbursement and accounting

Guest charges and account maintenance

Phone operation

Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations

Provide reservation information and take accurate reservations.

Provide accurate information about, the community, and special attractions and activities

Follow up with all special requests in a timely manner to provide excellent guest service and the protection and safety of the property

Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary

Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.

Employ safe lifting techniques at all times

Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.

Correct any dangerous situation that may present itself. Initiate action and follow through until situation is rectified.

Upon observation of any unusual activity, report immediately thereon to the Guest Service Manager, Front Office Manager, Assistant General Manager, or General Manager.

Have a working knowledge of the Front Desk Training Manual.

Exceptional Guest Service skills