Front Office Supervisor

FRONT OFFICE SUPERVISOR

A person in a FRONT OFFICE SUPERVISOR's position is responsible for consistently delivering results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. Success is measured against six standards listed below.

Mission Statement

Provides clients and guests with distinguished hospitality
Offers associates a career opportunity in a positive and open working environment
Involves itself in partnership with the community
Returns excellent financial value and offers future
investment opportunities for its partners.


PERFORMACE STANDARDS

PRODUCTIVITY:
Organized and makes most effective use of time to efficiently perform work responsibilities and accomplish objectives on a timely basis. Manages time wisely. Uses automation to more effectively manage information.

PEOPLE MANAGEMENT:
Recruits, interviews and selects the most qualified candidates. Is passionate about timeliness with orientation and training. Supervises Associates to achieve peak productivity and a positive, cooperative front desk area. Shares information to foster a positive working environment. Associates respond to training and clearly understand their role responsibilities. Properly takes corrective action when required without allowing situations to continue. Frequently and specifically recognizes staff for performing at or above expectations.

JOB KNOWLEDGE:
Is proficient in knowledge of the property management system, company policy and procedures. Is proficient in revenue management requirements to include use, knowledge and enforcement of forecasting. Is proficient in training front desk agents in reservation sales calls. Rates are accurate and monitored daily. Is proficient at managing inventory in the property management system. Frequently meets with and reviews work generated by the night auditor. Meets job requirements in computer skills.

CUSTOMER RELATIONS:
Seeks authority to deliver the best service to each customer. Approaches situations with A Yes I Can attitude. Is an exemplary role model with customer interaction and expects the same from front desk agents. Is dedicated to ongoing customer service training.

PROFESSIONALISM:
Assumes personal responsibility for being consistently on time for work, regular attendance and maintaining a professional appearance. Ensures front desk agents are in compliance with clean, neat uniforms and name badges. Required reports are timely and of a quality that can be shared with corporate. Is dedicated to meeting the requirements of the job without offering excuses when deadlines aren't met or expectations cannot be accomplished. Is an exemplary role model when assuming Manager on Duty responsibilities.

SAFETY & SECURITY:
Seriously takes responsibility for the safety and security of guests, Associates and the asset. Is knowledgeable and in compliance with all safety and security requirements by the franchise and the company. Follows all procedure in processing informative incident reports. Front desk agents are trained on requirements. Does not hesitate to correct or communicate safety hazards to the general manager.



Stonebridge Companies is a privately owned, innovative hotel management company headquartered near Denver, Colorado. Founded in 1991, Stonebridge Companies has developed over 60 hotels and operated more than 75 lodging properties. Currently, Stonebridge Companies operates over 40 hotels comprising approximately 6,000 guest rooms in Alaska, Arizona, California, Colorado, Nevada, Utah, Virginia and Washington. The diverse portfolio includes select-service, extended stay, mid-scale and full-service hotels in primary and secondary markets.



Stonebridge Companies offers a competitive benefit package that includes Medical, Dental, Vision Insurance, Company Paid Life and AD&D Insurance, 401k -with a discretionary match of 50% of the first 3% of deferral, and Discounted Hotel Rooms.



Stonebridge Companies is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and background screenings for certain positions. Front Desk experience required.

Front Desk experience required.
Experience in a supervisor role/Hilton experience a plus.
Flexible schedule (nights/weekends/holidays) required.