Assistant Front Office Manager

The Kessler Collection: Inspiring Places, Intuitive Service, Exuberant Guests!

Believing that people want to be entertained, have fun and be comfortable when they stay at a hotel on business or for pleasure, Richard C. Kessler developed his vision for highly themed hotels in the early 1990's. Through the use of distinctive architecture, stylish interior design, rare art and music, Kessler Collection guests are treated to unique hotel experiences. While themes may vary, our service does not.
Gracious hospitality from the intuitive nature, dedication and teamwork of our employees, whom we fondly refer to as Grand Performers, creates even more reasons for guests to return again and again. We seek the best of the best and look for enthusiastic professionals whom are eager to deliver outstanding service to our guests.

Open Position: Assistant Front Office Manager, Grand Bohemian Hotel Orlando
Location: Orlando, FL  
Learn more: http://www.youtube.com/watch?v=eMfZ08OMMVM  

All applicants MUST complete the on-line application process at www.kesslercareers.com before we will consider them as an active candidate for the position.

Requirements of the position include:

* Supervise the training of all Guest Service Agents, Supervisor(s), Night Audit, PBX, and Bell staff.

* Motivate Grand Performers to perform their jobs effectively

* Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures

* Monitor and control payroll and scheduling and other expenses

* Develop and maintain open lines of communication within the department and with other departments within the hotel

* Resolve guest problems expediently and in a professional manner

* Ensure exceptional guest service is delivered at the front desk and guest services

* Conduct Front Office, Night Audit, and PBX Meetings

* Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern

* Direct the efforts of the Supervisor(s), PBX Operators, Night Auditors, and Guest Service Agents, & Bell staff

* Attend hotel meetings

* Handle disciplinary actions, coaching and counseling sessions and related personnel issues

* Assist other departments as needed

* Will perform additional duties as assigned

The Ideal Candidate Will Possess:

* 5+ of management experience in Front Office, Guest Services, or Reservations

* Experience in Four or Five Diamond hotel preferred but not required

* Advanced knowledge of Opera and MARSHA computer systems, including the ability to solve system related problems

* Ability to work flexible schedule (weekends/ holidays)

A career opportunity with the Kessler Collection and the Bohemian Hotel Savannah Riverfront offers a competitive compensation package, a benefits package, including a range of health and dental insurance options, training and personal development programs and 401K.

More information is available at www.kesslercollection.com.

EOE, Drug Free Workplace, Smoke Free Workplace