Housekeeping Manager

The Kessler Collection: Inspiring Places, Intuitive Service, Exuberant Guests!


Believing that people want to be entertained, have fun and be comfortable when they stay at a hotel on business or for pleasure, Richard C. Kessler developed his vision for highly themed hotels in the early 1990's. Through the use of distinctive architecture, stylish interior design, rare art and music, Kessler Collection guests are treated to unique hotel experiences. While themes may vary, our service does not.
Gracious hospitality from the intuitive nature, dedication and teamwork of our employees, whom we fondly refer to as Grand Performers, creates even more reasons for guests to return again and again. We seek the best of the best and look for enthusiastic professionals whom are eager to deliver outstanding service to our guests.

Open Position: Housekeeping Manager

Location: Grand Bohemian Hotel Orlando
Department: Housekeeping


*To view a full Job Description for this position, please see the official posting at www.kesslercareers.com
The Kessler Collection currently includes 11 boutique and luxury hotels, located in locations such as: Orlando, FL; St. Augustine, FL; Delray Beach, FL; Savannah, GA; Beaver Creek, CO; Taos, NM; Asheville, NC; DeBeque, CO and coming soon to St. Petersburg, FL, and Atlanta, GA.

A career opportunity with The Kessler Collection offers competitive wages and benefits such as:
*A vast range of health and dental insurance options
*Generous paid time off
*Frequent training and personal development programs
*Employee discounts at all Kessler properties, restaurants and art galleries
If you think you have what it takes to be a Grand Performer, please visit our list of career opportunities. Open positions are updated frequently and can be accessed by visiting our website: http://www.kesslercareers.com.

Learn more: http://www.youtube.com/watch?v=eMfZ08OMMVM

Please note that based on the hiring manager's decision, only candidates who complete a formal application and meet the minimum qualifications will be considered or selected for an interview. The Kessler Collection is a drug free workplace and an equal opportunity employer

Summary:

This position is primarily responsible for assisting in the direction the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel. Completes inspections and holds people accountable for high cleanliness standards. Responsible for ensuring guest and Grand Performer satisfaction while maintaining the operating budget.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Core duties and responsibilities include the following. Other duties may be assigned.

• Establishes standards and procedures for work of housekeeping staff.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of all areas of the hotel.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Periodically inventories supplies and equipment.
• Investigates new and improved cleaning instruments and methods.
• Ensures staff is well trained.
• Celebrates successes and publicly recognizes the contributions of team members.
• Empowers Grand Performers to provide excellent customer service.
• Observes service behaviors of Grand Performers and provides feedback for improved performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Supports and supervisors and effective inspection program for all guestrooms and public space.
• Responds to and handles guest problems and complaints.
• Ensures all Grand Performers have proper supplies, equipment and uniforms.
• Solicits Grand Performer feedback, utilizes an "open door" policy, and reviews Grand Performer satisfaction results to identify and address problems or concerns.
• Sets a positive example for guest relations.
• Initiates Grand Performer progressive discipline according to policy.
• Leads departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

SUPERVISORY RESPONSIBILITIES:

Manages Grand Performers who supervises a Team in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.